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Microsoft Dynamics 365 and PagerDuty integration + automation

Microsoft Dynamics 365 and PagerDuty integrations couldn’t be easier with the Tray platform’s robust Microsoft Dynamics 365 and PagerDuty connectors, which can connect to any service without the need for separate integration tools.

Integrations

MS Dynamics 365 + PagerDuty integrations

Need Microsoft Dynamics 365 + PagerDuty integrations to respond to more issues, faster? The low-code Tray Platform makes it easy for anyone to rapidly connect their CRM, incident response platform, and any other data source (without relying on IT).

Using our platform’s 100% visual builder, you can drag and drop together powerful, API-level integrations in minutes. You don’t need extensive IT support to bi-directionally sync any data source, including flat files (such as CSVs), webhooks, FTPs, email, and any other cloud-based tool—even using data within custom fields.

Why stop there? The Tray Platform also empowers you to build custom Microsoft Dynamics 365 + PagerDuty automation to improve agent productivity and drive retention. You can easily build flexible, multi-step workflows to scale mission-critical support processes. Now, you can use our platform to minimize manual work, streamline issue resolution, and improve the customer experience.

Automation

MS Dynamics 365 + PagerDuty automation

Go beyond Microsoft Dynamics 365 + PagerDuty connectors and use dynamic, multi-step workflows to resolve issues faster. The Tray Platform offers a full library of pre-built connectors, data helpers, and custom logic operators so you can design customized workflows to meet any use case.

Any business user in customer support, DevOps, engineering, IT, and any other team across the organization can use our platform to build custom Microsoft Dynamics 365 + PagerDuty automation. Now, you can freely flow data for tickets, leads, performance data, opportunities, agent notes, and accounts across multiple tools. You can automatically generate Dynamics 365 records based on new tickets. Or, you can dynamically update your customer records when you resolve tickets.

You can deeply connect PagerDuty, Microsoft Dynamics 365, and any other tool in your tech stack, including your internal chat tool, helpdesk, business intelligence platform, application performance monitoring software, managed services software, and more.

Use cases

Resolve more IT issues with automation

The Tray Platform empowers business users to build Microsoft Dynamics 365 + PagerDuty integrations in minutes. Technical users can also utilize our platform to run heavy-duty data jobs that process billions of records daily. And thanks to our elastic, serverless architecture, your workflows scale automatically, regardless of how your data needs change.

Improve the customer experience with advanced Microsoft Dynamics 365 + PagerDuty automation. Need to streamline issue resolution by using runbook methodologies to rapidly remediate bugs and performance anomalies? Need to accelerate customer onboarding by flowing deal notes to provide support teams with full implementation details? Need to drive upsells and cross-sells by automatically alerting your team with upcoming renewals? There are no limits to what the Tray Platform can automate since we also connect popular tools such as Shopify, Zendesk, Jira, Microsoft Office 365, HubSpot, SharePoint, Slack, Microsoft Teams, and many others.

We offer enterprise-grade security that IT teams trust. Our platform is SOC 2 Type 2-certified and compliant with data privacy regulations such as GDPR, CCPA, and HIPAA.

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Microsoft Dynamics 365 and PagerDuty Connector Details

Microsoft Dynamics 365

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UsesSales, Marketing

CategoryCustomer Relationship Management (CRM)

Connector TypeTray Connector

Operations

List entities (raw filter)Create entityQuery entity dataList entity type attributesUpdate entityGet entityList status attribute optionsDelete entityRun fetch XML query (advanced)Get user informationList entity typesList one to many relationships

View documentation

PagerDuty

Learn more

UsesDevelopers

CategoryDatabase, Developer Tools

Connector TypeTray Connector

Operations

List incidentsCreate incidentCreate incident noteList incident notesGet escalation policyGet incidentGet incident alertGet log entryGet priorityGet serviceGet userList escalation policies

View documentation

Tray allows us to integrate two very important systems and achieve seamless and efficient workflows. We have also been impressed by how flexible and customer-centric the Tray team is. We’re glad to have a partner that is not only reliable but also easy to work with.
Vice President, Business Systems