Desk.com integration + automation

Design customer-first processes at scale, sync and share crucial customer data across your tools and teams, and respond to customer requests faster with powerful Desk.com automation. Whether you work in customer support, sales, marketing, revenue operations, or any other team within your organization, you can build flexible automation that scales customer operations and swiftly fulfills customer needs. With our library of pre-built connectors, data helpers, and custom logic operators, you can build custom, automated workflows that meet your exact needs.

Automate any process by syncing Desk.com with all your favorite tools, including your CRM, customer data platform, ERP, IT systems, internal chat tools, performance monitoring tools, project management platform, CMS, and business intelligence tools. Connect with Desk.com at the API level to kick off limitless operations on any custom trigger and make your sales-to-support hand-off seamless and efficient.

Instantly onboard new accounts by auto-flowing data across multiple sales and support tools. Intelligently segment helpdesk tickets to respond quickly to high-value accounts and boost retention. Automate your support cycles to respond faster to customer requests and increase customer happiness. With powerful, flexible Desk.com automation, the possibilities are endless.

Our intuitive, visual builder is easy enough for any business user, while our platform is robust enough to handle vast quantities of data and execute heavy-duty jobs that process billions of events every day. Furthermore, our elastic, serverless architecture empowers you to seamlessly scale your processes as your data needs evolve.

Need to automate web-based and in-product chat messages to respond faster to customer requests? Need to streamline the sales-to-support hand-off by triggering alerts within Desk.com when deals reach a certain stage? Need to unify your customer queries and account history to provide support agents full context? You can build scalable, sophisticated processes that connect Desk.com with all your favorite tools, including Salesforce, Gmail, Outlook, Slack, Jira, Intercom, Azure Active Directory, Microsoft Teams, Asana, and Google Drive. 

Security experts trust our enterprise-grade security with even their most sensitive information. We’re SOC 2 Type 2-certified and compliant with data privacy regulations such as CCPA, HIPAA, and GDPR.