IntegrationsEasy LiveChat integrations
Improve customer experience and grow revenue with fast and easy LiveChat integrations on the Tray Platform. Thanks to our low-code, drag-and-drop builder, business users can quickly build custom, API-level LiveChat integrations with any app in their tech stack, without relying on IT for support.
You’ll need more than a LiveChat connector to build custom integrations. With the Tray Platform, you have the power to bi-directionally sync LiveChat and any data source, including flat files (such as CSVs), email, FTP, webhooks, and any other cloud application—even using data within custom fields.
But it doesn’t stop with integrations. Boost customer satisfaction (CSAT) and book more sales meetings by building automated workflows that skip hours of manual tasks and let you focus on strategic projects.
AutomationFlexible Livechat automation
Respond faster to customer support queries with custom LiveChat automation by connecting any software, including your customer data platform, marketing automation platform, CRM, helpdesk, and more. Our platform offers a full library of pre-built connectors, data helpers, custom logic operators so you can build automated workflows tailored to your exact use case.
Business users in customer support, sales, growth, marketing, revenue operations, and other departments across the organization can use the Tray Platform to build fully customized automation. The automation possibilities are truly endless.
With our platform, you can increase customer satisfaction by syncing chat logs and other disparate channels with your helpdesk tool to ensure customer support teams are prepared for the sales-to-support hand-off process. You can also focus on high-value customers and prevent churn by prioritizing support tickets by pricing tier. You can even increase your upsell opportunities and boost customer retention with hyper-personalized messaging by syncing Livechat logs with product usage data from your customer data platform and unified customer profile details in your CRM.
Use casesHeavy-duty LiveChat use cases
Technical users depend on the power of the Tray Platform to handle large-scale data jobs that touch billions of records every day. And our platform is built on elastic, serverless architecture, which means your workflows will automatically scale as your data requirements change.
Get the most out of LiveChat automation by connecting with apps such as Stripe, Salesforce, Zendesk, Trello, Thinkific, Shopify, Help Scout, WordPress, Microsoft Dynamics 365, Google Analytics, and many more. Need to speed up your response times by automating helpdesk ticket tiering by account size, value, and SLA time? Need to ensure you retain your highest-value accounts by auto-segmenting customer support tickets by account tier and prioritizing them first for support agents? With the Tray Platform, you can respond faster to customers and sales prospects to increase retention and even book more sales meetings.
Enterprise-grade security is our highest priority, which is why security experts trust us with their most sensitive data. The Tray Platform is SOC 2 Type-2 certified, and we’re compliant with data privacy regulations, including CCPA, HIPAA, and GDPR.
