This agent pulls data from multiple tools, runs analysis, and creates dashboards. Made possible with Merlin Agent Builder.

Tray.ai CEO Rich Waldron joins Tim Bond to unpack what it really takes to operationalize AI agents in the enterprise: from understanding the "brain and body" of agent architecture to avoiding common failure points and embracing specialized, evolving agents that drive real business value.

Built with Tray Merlin Agent Builder, this CRM agent creates campaigns, adds contacts, flags at-risk accounts, and drafts tasks with follow-up emails.

Tray.ai Co-founder and CTO Alistair Russell explores the evolution from semantic web research with Tim Berners-Lee to building Tray Merlin Agent Builder, which enables large language models not just to think, but to act—with context, governance, and composability at scale.

Built with Tray Merlin Agent Builder, this knowledge agent finds gaps, updates articles, and turns analysis into Jira projects using your internal docs and systems.

In this episode of Founder Real Talk, Glenn Solomon welcomes back Rich Waldron, CEO of Tray.ai. Rich discusses how the company evolved to focus on integration and automation in the era of AI. They discuss the challenges organizations face in adopting AI and the need to be fast, flexible, and safe. Rich shares insights on customer feedback, memorable moments in the company's journey, and valuable lessons for founders and IT leaders.

Built with Tray Merlin Agent Builder, this support agent resolves routine issues without human help and updates billing, CRM, and ticketing systems automatically.

Built with Tray Merlin Agent Builder, this RFP agent finds accurate answers, escalates pricing questions, and processes full documents in Slack.

Built with Tray Merlin Agent Builder, this HR agent checks entitlements, applies rules, and takes action so your team can stop fielding basic questions.

Most ITSM agents are built for one app. Tray’s works across your stack—taking action, learning from context, and resolving requests with built-in guardrails.

Tray.ai CEO Rich Waldron joins Humans of MarTech to share how teams are building AI agents from a single, composable platform.

Tray.ai CEO Rich Waldron joins theCUBE to break down why AI agents stall and how to deploy them fast without losing control.

Tray.ai CEO Rich Waldron introduces Merlin Agent Builder—a new way to build, govern, and scale AI agents that can be trusted in production.

Tray.ai CEO Rich Waldron joins Notable Capital’s Glenn Solomon to talk real-world AI adoption, scaling fast, and why playing it safe won’t work.

Ground AI responses in your own data using Tray’s native Vector Tables—no third-party vector storage, retraining, or fine-tuning required.

Build integrations, launch AI agents, automate workflows, and publish APIs—all from one platform your team can trust to do it all.

This short demo shows how to use Merlin Guardian to tokenize and safely reinsert PII when working with third-party AI—so your data stays private, end to end.

See how Merlin IDP extracts structured data from unstructured files using queries, classification, and confidence scoring.

See how Merlin Analysis and Merlin Generation classify tickets, analyze sentiment, and generate responses to automate support and IT workflows.

Tray.io is now Tray.ai. CEO Rich Waldron explains the strategy behind the rebrand—and what it means for teams building with AI today.

Niels Fogt of Tray.ai shares how to architect a composable, high-performing martech stack—without relying on your MAP for everything.

Tray.ai CEO Rich Waldron joins The Futurum Group to discuss how iPaaS is evolving into the foundation for AI orchestration and enterprise automation.