Not everything needs AI. A framework for knowing what does.

LOB teams want AI in everything. The backlog is growing. And somewhere between the business case and the build, someone has to make the call — what kind of automation does this problem actually need?

This guide offers a practical framework for classifying any automation problem before you start building, and shows what the right call looks like in practice through two enterprise teams that got it right.

What you'll learn

• The three categories of automation and how to tell them apart
• How to work backwards from the output to define the right approach
• A self-assessment: three questions to ask before you build anything
• Customer stories from Zuora and Apollo.io