Build fast, govern faster: the real path to agentic success

What’s covered

In this episode of What’s Up with Tech?, host Evan Kirstel speaks with Rich Waldron about what it really takes to scale AI agents in the enterprise. Rich breaks down why most agent initiatives stall, and why the missing piece isn’t better prompts, but the systems behind them. They discuss orchestration, resilience, governance, and security, along with real customer results from consolidating hundreds of integrations onto a single platform. Rich also shares how IT-led programs with clear scope and fast iteration are driving measurable ROI from agentic workflows.

Top takeaways

• Scalable agents are built on integration, not prompt engineering
• Orchestration and resilience matter more as agents move into production
• IT-led, business-partnered teams outperform ad hoc AI pilots
• Faster iteration drives better outcomes than long build cycles
• Governance is critical as agents gain broader system access