Docebo connector
Automate Learning Management Workflows with Docebo Integrations
Connect Docebo to your HR, CRM, and business systems to keep learner enrollment, training compliance, and course completion reporting running without manual effort.
What can you do with the Docebo connector?
Docebo is an enterprise LMS used by thousands of organizations to deliver, track, and manage employee and customer training at scale. Integrating Docebo with your HR systems, CRM, and business intelligence tools cuts out the manual work of syncing learner data, managing enrollments, and chasing compliance deadlines. With tray.ai, you can build automated workflows that keep Docebo in sync with every part of your business stack — no custom code required.
Automate & integrate Docebo
Automating Docebo business process or integrating Docebo data is made easy with tray.ai
Use case
Automated Learner Enrollment from HR Systems
When a new employee is onboarded in your HRIS — Workday, BambooHR, SAP SuccessFactors — automatically create a Docebo user profile and enroll them in the right onboarding courses based on department, role, or location. New hires are ready on day one, without anyone touching the LMS manually.
Use case
Training Completion Sync to CRM for Customer Education
For customer-facing training programs, automatically push Docebo course completion data into Salesforce or HubSpot to update contact records, trigger post-training follow-ups, or flag leads who have completed product certifications. Learning outcomes feed directly into revenue-driving activities instead of sitting siloed in your LMS.
Use case
Compliance Training Deadline Monitoring and Escalation
Monitor Docebo enrollment and completion records to automatically catch learners who are approaching or have blown past mandatory compliance deadlines. Send reminder emails, Slack notifications, or manager escalations based on configurable time-window rules — no need to build this logic inside Docebo itself.
Use case
User Deprovisioning When Employees Leave
When an employee is terminated or changes roles in your HRIS, automatically deactivate or update their Docebo account, reassign incomplete enrollments if needed, and archive their completion records. Offboarding closes cleanly and your LMS user data stays accurate.
Use case
Course Completion-Triggered Provisioning in Other Systems
Use Docebo course completions to drive changes in downstream tools — unlocking a software license in Okta, updating a job role in your HRIS, or issuing a digital badge via Credly. Training milestones become real system-of-record changes across your stack, not just checkmarks in the LMS.
Use case
Learning Data Reporting and BI Pipeline
Pull Docebo enrollment, completion, assessment, and engagement data on a recurring schedule and load it into your data warehouse or BI tool — Snowflake, BigQuery, Tableau — so L&D leaders can build dashboards that go well beyond what Docebo's native reporting can do.
Use case
Customer and Partner Training Enrollment via E-Commerce Events
When a customer purchases a training plan through Shopify, Stripe, or another commerce platform, automatically create a Docebo external user account, assign the purchased course plan, and send a branded welcome email with login credentials. The gap between payment and LMS access closes without anyone doing it by hand.
Build Docebo Agents
Give agents secure and governed access to Docebo through Agent Builder and Agent Gateway for MCP.
Data Source
Look Up Learner Profiles
Retrieve detailed user profiles from Docebo, including enrollment history, completion rates, and certifications. An agent can use this data to personalize learning recommendations or answer HR queries about employee training status.
Data Source
Fetch Course Catalog
Pull the full list of available courses, including metadata like duration, topics, and prerequisites. An agent can surface relevant courses to learners based on their role, skill gaps, or development goals.
Data Source
Retrieve Learning Progress Reports
Access completion rates, quiz scores, and time-spent metrics for individuals or teams. An agent can use this data to flag at-risk learners or pull together progress summaries for managers.
Data Source
Query Enrollment Records
Look up which courses a user is enrolled in, including pending, active, and completed enrollments. An agent can verify training compliance or spot gaps in required coursework.
Data Source
Retrieve Certification Status
Check whether specific users hold valid certifications or have any approaching expiry. An agent can alert managers or HR teams about upcoming renewals before they become a compliance problem.
Agent Tool
Enroll Users in Courses
Automatically enroll learners into courses or learning plans based on triggers like onboarding, role changes, or skill assessments. No manual admin work required.
Agent Tool
Create and Update User Accounts
Provision new learner accounts or update existing user details such as role, branch, or group assignments in Docebo. An agent can sync this from an HRIS or CRM so learner records don't drift out of date.
Agent Tool
Assign Learning Plans
Assign structured learning plans to users or groups based on job function, onboarding stage, or development needs. An agent can handle this as part of broader HR or L&D workflows.
Agent Tool
Send Training Notifications
Trigger notifications to learners or managers about upcoming deadlines, incomplete courses, or newly assigned training. An agent can automate these nudges to lift course completion rates.
Agent Tool
Create Courses and Content
Programmatically create new courses or upload learning content into Docebo from external sources. Useful when a product launch or policy change means training materials need to go out fast.
Agent Tool
Update Enrollment Status
Mark course enrollments as complete, approved, or suspended based on external system events or agent decisions. This keeps Docebo records in sync with real-world training outcomes.
Data Source
Generate Training Compliance Reports
Aggregate compliance training data across teams, branches, or the entire organization to check regulatory readiness. An agent can produce audit-ready summaries or flag employees who haven't completed required training.
Get started with our Docebo connector today
If you would like to get started with the tray.ai Docebo connector today then speak to one of our team.
Docebo Challenges
What challenges are there when working with Docebo and how will using Tray.ai help?
Challenge
Docebo API Rate Limits and Pagination at Scale
Docebo's REST API enforces rate limits and returns paginated results, which causes real problems when syncing large learner populations or bulk-exporting completion records. Custom scripts often fail silently on large datasets or hit throttling errors during peak sync windows.
How Tray.ai Can Help:
tray.ai handles API pagination automatically and has built-in retry logic with exponential backoff to respect Docebo rate limits without dropping data. You can process thousands of learner records reliably without writing custom pagination or error-handling code.
Challenge
Mapping Learners Across Multiple Systems Without a Shared ID
Docebo, your HRIS, and your CRM often use different identifiers for the same person — employee ID, email, or a CRM contact ID. Without careful mapping logic, automated workflows create duplicate Docebo accounts or fail to match records during sync.
How Tray.ai Can Help:
tray.ai's workflow builder lets you define flexible data lookup and transformation steps to resolve identities across systems using any available field as a matching key. You normalize learner identity at the workflow level, so Docebo always receives clean, deduplicated data.
Challenge
Keeping Docebo User Groups and Branches in Sync with Org Changes
As your organization grows and restructures, Docebo branches and user groups need to reflect current org chart data. Manually updating branch assignments when departments merge, rename, or split is error-prone and perpetually behind reality.
How Tray.ai Can Help:
tray.ai can trigger Docebo branch and group update workflows whenever organizational changes are detected in your HRIS, so learning paths, reporting hierarchies, and admin permissions in Docebo stay aligned with the current org structure automatically.
Challenge
Webhook Reliability for Real-Time Enrollment Triggers
Many Docebo integration scenarios depend on real-time event triggers — reacting to a completion the moment it happens, for example. Native webhook setups between Docebo and downstream tools are fragile, lack retry mechanisms, and give you no visibility into failed event deliveries.
How Tray.ai Can Help:
tray.ai acts as a durable webhook receiver with built-in event logging, automatic retry handling, and error alerting. Every Docebo event is captured and processed reliably, with full execution history so you can diagnose and replay any failed delivery.
Challenge
Building Multi-Audience Training Flows for Employees, Customers, and Partners
Enterprise Docebo deployments often serve multiple audiences — internal employees, external customers, channel partners — each with different enrollment logic, branding, notification templates, and system integrations. That complexity compounds fast.
How Tray.ai Can Help:
tray.ai supports conditional branching and modular workflow design, so you can build a single Docebo integration that routes learners through audience-specific logic based on attributes like user type, account plan, or source system. One workflow handles the complexity instead of a dozen separate ones sprawling across your account.
Talk to our team to learn how to connect Docebo with your stack
Find the tray.ai connector with one of the 700+ other connectors in the tray.ai connector library to integrate your stack.
Integrate Docebo With Your Stack
The Tray.ai connector library can help you integrate Docebo with the rest of your stack. See what Tray.ai can help you integrate Docebo with.
+Salesforce & Docebo
Learn how to integrate Salesforce and Docebo together
+BambooHR & Docebo
Learn how to integrate BambooHR and Docebo together
+Workday REST & Docebo
Learn how to integrate Workday REST and Docebo together
+HubSpot & Docebo
Learn how to integrate HubSpot and Docebo together
Start using our pre-built Docebo templates today
Start from scratch or use one of our pre-built Docebo templates to quickly solve your most common use cases.
Template
New HRIS Employee to Docebo Onboarding Enrollment
Automatically creates a Docebo learner profile and enrolls new hires in role-specific onboarding courses whenever a new employee record is created in Workday or BambooHR.
Steps:
- Trigger on new employee creation event in Workday or BambooHR via webhook or scheduled poll
- Map employee attributes (department, role, location) to the correct Docebo course plan
- Create Docebo user account and enroll the learner in mapped course plans
- Send a Slack notification to the HR admin confirming successful LMS provisioning
Connectors Used: Workday REST, BambooHR, Docebo, Slack
Template
Docebo Course Completion to Salesforce Contact Update
When a Docebo learner completes a course or certification, update their Salesforce contact record with the completion date, certification name, and a custom field flag to trigger downstream CRM workflows.
Steps:
- Poll Docebo API on a schedule or receive webhook for course completion events
- Look up the corresponding Salesforce contact record by email address
- Update the Salesforce contact with completion metadata and set certification status field
- Trigger a SendGrid congratulations email to the learner with next-step resources
Connectors Used: Docebo, Salesforce, SendGrid
Template
Overdue Compliance Training Escalation Workflow
Scans Docebo for learners who haven't completed mandatory compliance courses within defined SLA windows and sends tiered reminders to the learner, then their manager, then HR if the course is still incomplete.
Steps:
- Run a scheduled check of Docebo enrollments to identify incomplete mandatory courses past the due date
- Look up the learner's manager hierarchy in Workday
- Send email reminder to the learner at day 3, manager at day 7, and HR escalation at day 14
- Log each escalation action to a Google Sheet for compliance audit reporting
Connectors Used: Docebo, Workday REST, Gmail, Slack
Template
Terminated Employee Docebo Deprovisioning
When an employee is marked as terminated in the HRIS, this template automatically deactivates their Docebo account and logs the action for audit purposes.
Steps:
- Trigger on employee status change to Terminated in BambooHR
- Query Docebo API to locate the user account by employee email
- Deactivate the Docebo user account and suspend active enrollments
- Append deprovisioning record with timestamp to a Google Sheet audit log
Connectors Used: BambooHR, Docebo, Google Sheets
Template
Shopify Purchase to Docebo External User Enrollment
Automates the full provisioning flow when a customer purchases a training product in Shopify, creating their Docebo account and granting course access within minutes of payment.
Steps:
- Trigger on Shopify order completion webhook for training-related products
- Create or update the external learner account in Docebo using order customer data
- Assign the purchased course plan to the new Docebo user account
- Send a branded welcome email via SendGrid with login instructions and course link
Connectors Used: Shopify, Docebo, SendGrid
Template
Docebo Learning Data Export to Snowflake
Runs nightly to extract Docebo course completion, assessment score, and engagement data and loads it into Snowflake for BI reporting and L&D analytics.
Steps:
- Scheduled trigger fires nightly and calls Docebo API to retrieve completion and engagement records since last run
- Transform and normalize the API response data into the target Snowflake schema
- Upsert records into the Snowflake learning events table using learner ID as the key
- Log run status and record counts to a monitoring table for pipeline health tracking
Connectors Used: Docebo, Snowflake