Wrike + Jira
Connect Wrike and Jira to Unify Your Project and Engineering Workflows
Stop losing work between business project management and software development. Keep Wrike and Jira in sync.
Why integrate Wrike and Jira?
Wrike and Jira sit on opposite sides of most organizations — business teams use Wrike to plan campaigns, manage resources, and track deliverables, while engineering teams live in Jira to manage sprints, bug queues, and releases. When these two platforms don't talk to each other, work gets duplicated, priorities drift, and nobody really knows what's happening across teams. Integrating Wrike and Jira on tray.ai keeps both sides of the organization aligned without forcing anyone to abandon the tools they already know.
Automate & integrate Wrike & Jira
Use case
Bi-Directional Task and Issue Sync
When a new task is created in Wrike — a product feature request or a bug report escalated by customer success — a corresponding issue is automatically created in Jira with all relevant fields mapped. Status changes, comments, and priority updates made in either platform are reflected in the other in near real time.
Use case
Sprint Planning Aligned with Business Milestones
Business teams in Wrike define project milestones and delivery dates, and tray.ai surfaces those milestones as epics or labels in Jira so engineering sprint planning stays anchored to real business priorities. When milestone dates shift in Wrike, linked Jira epics are updated automatically.
Use case
Bug and Defect Escalation Workflow
When a QA team member or customer-facing team logs a bug in Wrike, tray.ai can automatically create a high-priority Jira issue with the correct issue type, severity, and component assignments. Once the engineering team resolves the Jira issue, the linked Wrike task is closed and relevant stakeholders are notified.
Use case
Cross-Platform Project Status Reporting
tray.ai pulls status data from Jira sprints and syncs progress percentages and completion signals back to Wrike project dashboards. Executives and program managers who work in Wrike can see real-time engineering progress without logging into Jira.
Use case
New Jira Issue Creation from Wrike Form Requests
Internal request forms built in Wrike — IT requests, content briefs, feature specs — can automatically trigger Jira issue creation when submitted. Field mapping ensures all intake data is correctly structured for the receiving Jira project and issue type.
Use case
Release Management Coordination
When a Jira version or release is marked as shipped, tray.ai triggers downstream actions in Wrike — closing associated project tasks, updating delivery milestones, and notifying the marketing or customer success teams waiting on the release. The whole release communication loop runs without anyone manually chasing it.
Use case
Resource and Workload Balancing Across Teams
tray.ai monitors Wrike task assignments and maps them against Jira issue assignments to give operations teams a complete view of workload distribution. When a team member is flagged as over-capacity in Wrike, automated alerts can prompt reassignment of linked Jira issues as well.
Get started with Wrike & Jira integration today
Wrike & Jira Challenges
What challenges are there when working with Wrike & Jira and how will using Tray.ai help?
Challenge
Mismatched Status Workflows Between Platforms
Wrike and Jira use fundamentally different status models. Wrike uses custom folder-level statuses while Jira relies on configurable workflows tied to issue types. Direct status mapping is rarely one-to-one and often breaks when either team modifies their workflow.
How Tray.ai Can Help:
tray.ai gives you a flexible field mapping layer where you can define custom status translation tables between Wrike and Jira. When Wrike statuses or Jira workflows change, you update the mapping config without rebuilding the whole workflow. Conditional logic handles edge cases where statuses have no direct equivalent.
Challenge
Maintaining Referential Integrity Across Both Systems
When tasks in Wrike and issues in Jira need to stay linked over their entire lifecycle, any failure to persist the cross-platform IDs results in orphaned records, duplicate issues, and broken sync workflows that are difficult to diagnose and repair.
How Tray.ai Can Help:
tray.ai automatically writes cross-platform identifiers back to both systems after each record creation — storing the Jira issue key in a Wrike custom field and the Wrike task ID in a Jira custom field. Every subsequent sync operation can reliably find and update the correct record in both platforms.
Challenge
Handling Jira's Complex Field and Schema Requirements
Jira issues often require specific field values such as project keys, issue type IDs, component IDs, and sprint IDs that aren't human-readable and must be resolved dynamically. Hardcoding these values leads to fragile integrations that break when Jira project configurations change.
How Tray.ai Can Help:
tray.ai's Jira connector resolves field values by name at runtime rather than relying on hardcoded IDs. Integrations keep working even when Jira project admins rename components, add issue types, or restructure workflows.
Challenge
Preventing Infinite Sync Loops
When both Wrike and Jira are configured to trigger sync workflows on updates, a status change in Wrike updates Jira, which triggers the Jira webhook, which updates Wrike again — an infinite loop that generates noise, consumes API quota, and can corrupt data.
How Tray.ai Can Help:
tray.ai handles this through origin tagging. A custom field or comment marker identifies updates that tray.ai already initiated. Before executing a sync action, the workflow checks for that marker and skips processing if the update came from the integration itself, which stops the loop.
Challenge
Mapping Wrike Custom Fields to Jira Custom Fields
Both Wrike and Jira support extensive custom field configurations, but each organization sets them up independently. Syncing custom field data between the two platforms requires careful mapping that has to be maintained as either team adds, renames, or removes custom fields over time.
How Tray.ai Can Help:
tray.ai has a visual data mapping interface that makes it straightforward to connect Wrike custom fields to their Jira equivalents. Conditional mapping logic lets you transform, default, or skip fields based on the values present, so data stays clean in both systems even when field configurations diverge.
Start using our pre-built Wrike & Jira templates today
Start from scratch or use one of our pre-built Wrike & Jira templates to quickly solve your most common use cases.
Wrike & Jira Templates
Find pre-built Wrike & Jira solutions for common use cases
Template
Create Jira Issue from New Wrike Task
Automatically creates a new Jira issue whenever a task matching defined criteria is created in Wrike, mapping title, description, priority, and custom fields to the correct Jira project and issue type.
Steps:
- Trigger fires when a new task is created in a specified Wrike folder or project
- tray.ai maps Wrike task fields (title, description, assignee, priority, due date) to the appropriate Jira issue fields
- A new Jira issue is created and the Jira issue ID is written back to a custom field in the Wrike task for traceability
Connectors Used: Wrike, Jira
Template
Sync Wrike Task Status Changes to Jira
Keeps Jira issues up to date whenever a corresponding Wrike task status changes, so engineers always have the current business context and priority without checking Wrike manually.
Steps:
- Trigger fires on any status change in a Wrike task that has a linked Jira issue ID
- tray.ai maps the Wrike status to the equivalent Jira workflow status using a configurable field mapping
- The Jira issue status is updated via the Jira Transitions API and a comment is added noting the source of the change
Connectors Used: Wrike, Jira
Template
Sync Jira Issue Resolution Back to Wrike
When a Jira issue is resolved or closed, automatically marks the corresponding Wrike task as complete and notifies the Wrike task owner, closing the feedback loop for business teams.
Steps:
- Trigger fires when a Jira issue transitions to a Done or Resolved status
- tray.ai looks up the linked Wrike task using the stored Wrike task ID from the Jira issue
- The Wrike task is marked complete and a comment with resolution details is added to the Wrike task
Connectors Used: Jira, Wrike
Template
Escalate Wrike Bug Reports to Jira as High-Priority Issues
Monitors a designated Wrike project for tasks tagged as bugs or defects and automatically creates high-priority Jira issues with the correct component and severity metadata pre-filled.
Steps:
- Trigger fires when a Wrike task is created or tagged with a bug or defect label in the designated project
- tray.ai extracts severity, description, and environment details from the Wrike task and structures them as Jira issue fields
- A high-priority Jira bug issue is created and assigned to the on-call engineering team, with the Jira URL posted back as a Wrike comment
Connectors Used: Wrike, Jira
Template
Weekly Cross-Platform Progress Report
Runs on a weekly schedule to pull open task and issue counts from both Wrike and Jira, combine them into a unified summary, and send a formatted status report to a Slack channel or via email.
Steps:
- Scheduled trigger runs every Monday morning and queries open tasks by project in Wrike and open issues by sprint in Jira
- tray.ai combines the data into a structured report template, calling out blockers, overdue items, and completion rates from both platforms
- The consolidated report is delivered to a designated Slack channel and optionally emailed to project stakeholders
Connectors Used: Wrike, Jira
Template
Jira Release Completion to Wrike Milestone Update
When a Jira version is released, automatically updates the corresponding Wrike project milestone, closes dependent tasks, and triggers a notification to marketing or operations teams in Wrike.
Steps:
- Trigger fires when a Jira project version is marked as Released
- tray.ai identifies the linked Wrike project milestone using a stored mapping and updates its status to complete with the release date
- A Wrike notification is sent to the assigned marketing or operations team members with a summary of what was included in the release
Connectors Used: Jira, Wrike