Most “AI agents” are just chatbots with a shiny new label. They respond, but they don’t resolve.

Watch this 30-minute LinkedIn Live session to hear from Tray.ai CTO Ali Russell and Director of Product Tom Walne as they break down how to launch agents that act—cutting ticket volume, slashing support costs, and freeing up your IT team for real work.

What you'll learn

• Why IT service desks are the #1 place to start with AI agents

• How Tray’s ITSM agent slashes support volume while staying safe and accurate

• What “agent architecture” actually means, from knowledge modeling to escalation paths

• A walkthrough of the Tray ITSM agent in action

Session chapters

1. Welcome and introductions

2. What IT teams are dealing with today

3. AI agents vs chatbots

4. See the ITSM agent in action

5. How the Tray ITSM Agent works

6. What sets Tray apart?

7. Why start with ITSM?