LinkedIn Live
Behind the build
May 29

Beyond chatbots: Deploying AI agents that actually solve IT tickets

Learn how to cut IT ticket volume going to a human by 75%—with a real AI agent built for action, not just answers.

Most “AI agents” are just chatbots with a shiny new label. They respond, but they don’t resolve.

Watch this 30-minute LinkedIn Live session to hear from Tray.ai CTO Ali Russell and Director of Product Tom Walne as they break down how to launch agents that act—cutting ticket volume, slashing support costs, and freeing up your IT team for real work.

What you'll learn

  • Why IT service desks are the #1 place to start with AI agents

  • How Tray’s ITSM agent slashes support volume while staying safe and accurate

  • What “agent architecture” actually means, from knowledge modeling to escalation paths

  • A walkthrough of the Tray ITSM agent in action

Session chapters

  1. Welcome and introductions

  2. What IT teams are dealing with today

  3. AI agents vs chatbots

  4. See the ITSM agent in action

  5. How the Tray ITSM Agent works

  6. What sets Tray apart?

  7. Why start with ITSM?

Featuring

Alistair Russell
speaker

Alistair Russell

CTO

Tray.ai
Tom Walne
speaker

Tom Walne

Director, Product

Tray.ai
Adam White
moderator

Adam White

Content Marketing Manager

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