Learn how to cut IT ticket volume going to a human by 75%—with a real AI agent built for action, not just answers.
Most “AI agents” are just chatbots with a shiny new label. They respond, but they don’t resolve.
Watch this 30-minute LinkedIn Live session to hear from Tray.ai CTO Ali Russell and Director of Product Tom Walne as they break down how to launch agents that act—cutting ticket volume, slashing support costs, and freeing up your IT team for real work.
Why IT service desks are the #1 place to start with AI agents
How Tray’s ITSM agent slashes support volume while staying safe and accurate
What “agent architecture” actually means, from knowledge modeling to escalation paths
A walkthrough of the Tray ITSM agent in action
Welcome and introductions
What IT teams are dealing with today
AI agents vs chatbots
See the ITSM agent in action
How the Tray ITSM Agent works
What sets Tray apart?
Why start with ITSM?
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