Tray.ai
Tray.ai editorial
Default byline for Tray.ai team posts — product updates, thought leadership, how-to guides. Individual named authors are in separate entries.
74 posts
Executive perspectivesThree questions to settle before your Workato renewal reaches numbersYour integration platform now answers for three kinds of work. The contract was scoped against one of them. Three questions to put to your account team before anyone quotes a figure.
Architecture and integration5 reasons your API Gateway won't cut it as your AI GatewaySnapchat's cloud cost per daily user jumped from $0.59 to $0.85 once AI landed. Your API gateway cannot see that, let alone do anything about it.
Customer storiesQ&A: Inside Bynder’s integration strategyLearn how Bynder cured their integration headaches in this insightful conversation with Bill Keiffer, Solutions Architect at Bynder.
NewsWelcome to Tray.ai: The fast, flexible, and safe AI-ready iPaaSDiscover how Tray.io has evolved to become Tray.ai and the enhancements we have made to our native AI capabilities and native AI infrastructure.
NewsTray and Amazon Bedrock: Boosting sales prep efficiencyAmazon Bedrock now connects to Tray. How sales teams use it to research accounts, summarize insights, and walk into meetings already prepared.
Architecture and integrationWorking with the Intercom API: What you need to knowTired of manually exporting Intercom data? We’ll show you the fundamentals of the Intercom API, key data types, and how to boost retention and revenue.
Architecture and integrationIntroduction to working with Slack programmaticallyWhat Slack's API can do, how permissions and scopes work, and the common patterns for alerts, approvals, and provisioning built on top of it.
Operations in practiceSolving the challenges of modern customer support with automationLearn how to solve the challenges of modern customer support with automation.
Architecture and integrationTurning real-time event streams into game-changing valueAutomate streaming event data with ease on the Tray Platform.
Operations in practiceBuild a revenue operations team as a revenue ops leaderThis article discusses best practices to build out a revenue operations team while developing your own skills as a revenue operations leader.
Operations in practiceLead enrichment automation: where it stalls and whyEnrichment is where a lead stops being routable. What breaks when a team wires it themselves, and what the rest of the lifecycle depends on.
Operations in practiceLead-to-account matching: why leads and accounts drift apartMatching decides whether a new lead belongs to an account you already work. What makes it hard, and what it costs when it silently stops working.
Operations in practiceLead routing automation: why rules outlive the org chartRouting assigns every lead an owner. Why the rules go stale faster than anything else in the lifecycle, and what it costs before anyone notices.
Agent development and automationNavigating the AI Adoption LadderExplore the AI Adoption Ladder: a guide to transitioning from AI curiosity to strategic integration, unlocking transformative growth and competitive edge.
Executive perspectivesTray named a Visionary in the 2024 Gartner® Magic Quadrant™ for iPaaSIn the 2024 Gartner Magic Quadrant for iPaaS, Gartner highlighted Tray’s Market Responsiveness and Innovation.
Operations in practiceDrive sales-marketing alignment by sharing sales winsAlign your go-to-market efforts, offer greater visibility into deals, and boost morale in distributed organizations by automatically sharing sales wins.
NewsExtend your automation reach with new templates & connectorsIntroducing new and enhanced connectors and templates for improved connectivity and automation reach.
Operations in practiceHow to integrate Facebook lead ads data with SalesforceConnect Facebook lead ads to Salesforce so leads land in your CRM in seconds. The integration options, real use cases, and what it does for ad spend.
NewsIntroducing Tray Academy CertificatesTray Academy certificate courses are live. Hands-on training that takes you from your first workflow to scalable automation architecture.
NewsTray.ai partners with Amazon Web Services (AWS)Tray.ai is now on AWS Marketplace and in the AWS Partner Network. What that means for buying, deploying, and running Tray on AWS infrastructure.
Operations in practiceMaximize attendance & reduce no-shows with data-driven automationFind out which prospects are most likely to no-show meetings by automating your CRM. Learn how to increase attendance rates and drive better sales decisions.
NewsIntroducing new beginner courses on Tray AcademyGet started building on the Tray platform with our new Platform Builder Beginner learning path now available on Tray Academy.
Operations in practiceA look at the Tray Salesforce Marketing Cloud connectorAlert your sales team of new expansion opportunities by tracking subscriptions in your payment processing platform and consolidating single-user accounts.
Operations in practiceEdge out competitors by automating conversation intelligenceHow to instantly alert sales reps of competitor mentions in customer calls
Operations in practiceHow to integrate NPS into Salesforce CRMA step-by-step build that pipes NPS responses into Salesforce, so you can find your promoters and ask the right ones without burning them out.
Architecture and integrationPersistent data storage at the solution instance levelSharing dynamic data amongst a group of workflows that are unique to a specific end-user is easy with Tray Embedded.
Operations in practiceScale onboarding and security with automated provisioningEnable your team with the tools they need to succeed, faster. Automate new access requests to drive efficiency and meet stringent security standards.
Architecture and integrationWorking with ADP Workforce Now APIs for HR and payrollA walkthrough of ADP Workforce Now's Workers v2 and Pay data input APIs, the application types you need, and how to connect payroll to the rest of HR.
Operations in practiceAuto-detect upsells & renewals to grow customer accountsLearn how to grow account value and prevent revenue leakage by automatically identifying strategic upsell opportunities among your most active customers.
Operations in practiceAutomate your marketing metrics in 4 simple stepsLearn how to automate digital marketing metrics to drive actionable marketing insights faster.
Operations in practiceConvert more leads and retain customers with chat insightsConvert more leads and retain more customers with chat insights. Learn how to pipe data to your database to fuel analytics and campaigns.
Operations in practiceEngage high-intent leads from G2 buyer intent dataLearn how to find and engage leads that are searching for you and competitors in your space using automation and APIs.
Operations in practiceAccelerate trade show lead follow-up with automationLearn how to deliver personalized, timely follow-up on trade show leads through automated lead uploads to your sales engagement platform.
Operations in practiceMaximize webinar leads with video conferencing integrationReduce lead follow-up time and improve the experience of your virtual events and webinars by integrating your video conferencing tools with your tech stack.
Operations in practiceThe ultimate guide to updating Salesforce in bulkEasily mass update leads, contacts, and opportunities in Salesforce. Learn everything you need to know about Salesforce batch updates in our ultimate guide.
Operations in practiceLead list uploads: why leads arrive unroutableUploads are the first step in the lifecycle and the one that fails most often. What breaks, and why the damage shows up three steps later.
Operations in practiceLead lifecycle management: the six steps and where each one breaksA lead passes through six steps before a rep can act on it. What each one does, what breaks, and why the failures show up somewhere other than where they started.
Operations in practiceMaximize trade show ROI by automating target listsLearn how to identify likely trade show attendees in advance and with minimal manual effort via automated enrichment to drive better booth attendance.
Operations in practiceRespond faster to web chats and streamline sales follow-upLearn how to boost sales productivity and respond faster to sales inquiries on web chat with automation easy enough for sales teams to use.
Architecture and integrationEmbedded integrations: Everything you need to knowProduct and engineering leads need embedded integrations to accelerate their integration roadmap and beat the competition. Here’s what you need to know.
Operations in practiceThe six habits of highly successful business technologistsAttention business technologists: learn how to master business operations by integrating technology and automating processes for any system with clicks or code.
Operations in practiceHow to boost sales productivity by automating away chat spamReps who reply fast are far likelier to reach a decision-maker, and chat spam eats that window. How Intercom, Segment and Slack close it automatically.
Operations in practiceLead scoring: why the score stops matching realityA score decides what gets attention first. Why scores drift, why nobody notices, and what the model depends on upstream.
Architecture and integrationWhat are webhooks? (for non-technical people)What are webhooks, and more importantly, why does someone like you with expertise in operations, revenue, or marketing, keep hearing about them lately?
Architecture and integrationFive reasons why services teams need an integration solutionStruggling to meet demand for customer integrations? See how savvy services teams are delivering integrations faster, reducing churn, boosting MRR, and more.
Operations in practiceAutomate churn prediction and re-engage opt-out customersLearn how to re-engage customers on the brink of churning with opt-out alerts, reminders, and batch CRM maintenance.
Operations in practiceHow to automate deep-funnel SEM bidding for B2B Target ROASLearn how to use automation to set B2B Target ROAS bidding for deep-funnel SEM campaigns.
Operations in practiceQualify leads and grow engagement by identifying intent in dataLearn how to enrich your marketing automation platform with data from a learning management system to qualify leads and engage customers.
Operations in practiceEngage prospects on demand with direct mail automationIn this walkthrough, learn how to enhance your marketing and sales relationships with rapid and personalized direct mail automation.
Architecture and integrationPower data-driven insights with AWS automation for cloud storageLearn how to augment your favorite cloud-based data storage tools (like AWS) with automation to craft processes that pipe and analyze data faster.
Operations in practiceDrive down CPC and target the best leads automaticallyLearn how you can tap into the lead data in your tech stack to automate audience management in your ad platform. Target your best leads and lower CPC.
Operations in practiceMicrosoft Teams integrations made easyEasily build a Microsoft Teams integration to efficiently orchestrate approvals and employee experience processes to improve business performance.
Operations in practiceExceed SDR quota with automated activity metricsLearn how to build an automated activity metrics readout that helps SDR teams stay on track and gives visibility throughout your sales organization.
Operations in practiceMaximizing HubSpot FormsLearn how you can extend the power of HubSpot Forms to the rest of your tech stack to quickly target your best leads.
Operations in practiceHow to secure Slack with low-code automationImprove Slack security and alert your IT department when teams accidentally share sensitive information with low-code automation.
Operations in practiceStreamline strategic sales with an automated deal deskDeal desks streamline the sales cycle and help you efficiently process non-standard sales deals. Learn how to accelerate growth by automating your deal desk.
Operations in practiceWin more deals by automating win/loss analysis and insightsLearn how to shape a sales strategy that wins more deals by integrating valuable win/loss analysis and insights into your tech stack.
Operations in practiceThe practical guide to building the perfect tech stack for RevOpsSuite or best-of-breed, build or buy, and the checklist to run before you sign. A practical guide to a revenue tech stack that earns its keep.
Operations in practiceIncrease conversions with automated sales meeting follow-upLearn how to schedule fully automated outreach to prospects that have booked sales meetings, increasing meeting attendance and sales conversion rates.
Operations in practiceCRM data hygiene: why your funnel numbers describe your dataThe last step in the lifecycle is knowing whether any of it worked. When records are inconsistent, the funnel report measures your data quality instead of your demand.
Operations in practiceHow to scale high-volume e-commerce order fulfillmentMeet growing demand and ensure seamless order fulfillment by integrating your e-commerce solution with inventory and logistics management.
Operations in practiceStoring a last modified time stamp on a solution instanceA single Tray workflow that records when a solution instance changed and what it looked like before, using a hidden config property and the API.
Architecture and integrationTranslating programming constructs to Tray workflowsIf you can write the logic in code, you can build it on a canvas. How loops, conditionals and functions map onto the equivalent Tray workflow patterns.
Operations in practiceHow to load LinkedIn lead data into your CRMHow LinkedIn's lead gen API works, from ad forms to notification webhooks, and how to get that lead data into your CRM without a pile of manual steps.
Operations in practiceHow to personalize email nurture streams with automationLearn how to grow engagement in your nurture campaigns by identifying and segmenting leads based on the pages they visit on your website.
Executive perspectivesFrom IT decentralization to end-user innovationBusinesses that empower teams to learn new technical skills drive efficiencies and flip from being cost driven to being value driven.
Operations in practiceExpand customer marketing with automated customer advocacyFind your happiest customers automatically and route them into evergreen campaigns, so reviews, testimonials, and case studies keep arriving.
Operations in practiceBreaking down the critical steps of the sales cycleThis guide breaks down the critical steps in the sales cycle including prospecting, qualification, and closing, as well as challenges you’ll encounter.
Operations in practiceData-driven marketing: Be smarter with Segment and MarketoThere is no such thing as too much data. In fact, teams increasingly collect all types of data to better engage users.
Operations in practiceHow to automate marketing analyticsPulling board-deck numbers out of six tools by hand is how a week disappears. The seven steps we used to automate revenue funnel reporting on Tray.
Operations in practiceJira integration made easy with the Jira connectorBuild a Jira Slack integration for alerting, a Jira GitHub integration for deploys, and a Salesforce Jira integration for accounts.
Operations in practiceA look at the Tray Zoom connectorDrive sales with Zoom web conferencing, grow leads from Zoom meetings, and do more with Zoom web conferencing using automation.
Architecture and integrationHow do APIs work?In 2002 Jeff Bezos ordered every Amazon team to expose its data through an interface. That mandate is why APIs matter, and how they actually work.
Operations in practiceMake customer insights actionable with product usage dataProduct usage data tells you who is thriving and who is about to churn. How to get it out of silos and in front of marketing, sales, and support.
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