Top insights from the data 

• AI agents are going live—but most teams aren’t ready. 90% of IT leaders plan to deploy by the end of 2025, but many face blockers they can’t solve alone.

• Expectations outpace reality. 58% expect deployment in under 3 weeks—but just 30% are hitting that target today.

• The same blockers keep showing up. Security, fragmented data, and integration complexity remain the top challenges.

• Use cases are focusing in. IT service desks, internal workflows, and support automation are leading early deployments.

• Pressure is mounting to deliver—fast. Investment is rising, but few teams have the architecture or expertise to scale effectively.

Demand for AI agents is outpacing most teams’ ability to deliver. Tray helps IT and ops leaders go from prototype to production—fast, securely, and without draining resources.

Want the full breakdown? Read the full report.