The Tray advantage
Your success comes standard
We give your team ongoing guidance, training, and support so your agents and workflows keep delivering value.
Tray Advantage and Tray Advantage Plus
Every Tray subscription includes resources to help you launch and manage agents and workflows over time. Tray Advantage comes standard, and you can add Tray Advantage Plus when you need more direct support.
Tray Advantage
Tray Community
Engage with a vibrant community of Tray builders where collaboration and shared knowledge give you insights and strategies for your agents and workflows.
Tray Academy
Discover an immersive learning experience that gives you the skills to design, build, and manage agents and workflows for your organization’s needs. Earn certificates to advance your work and career.
Live workshops
Join live workshops and other events for hands-on learning and skill development, so your team stays up to date with the latest techniques for agents and automation.
Composable templates
Access our library of best-practice templates, workflows, and snippets designed to help you build new workflows faster without starting from scratch.
Standard support SLA
Get support during local business hours with response times based on issue severity. View support terms.
Tray Advantage Plus
Includes everything in Tray Advantage, plus:
Customer Success resources
Gain access to a Customer Success Manager (CSM) and technical experts who provide guidance, best practices, and product insight to support your agents and workflows.
Dedicated Slack channel
Use a private Slack channel for more in-depth interaction with the Tray technical team, ideal for brainstorming, quick questions, and advanced problem-solving as you build and refine agents and automations.
Enhanced support SLAs
Get 24x7 support with faster response times for high-impact and critical issues. View support terms.
Additional services
In addition to the ongoing services in Tray Advantage and Tray Advantage Plus, we offer project-based services such as:
Launch
Co-develop your first agents, workflows, and automations with our experts to build a solid foundation for future projects.
Accelerate
Work with our team to expand the use of agents and automation across more teams and use cases in your organization.
Work with a Tray.ai partner
Collaborate with our network of consulting and implementation partners who can help design, build, and manage solutions on Tray.
