Sub-processors

List of Sub-processors for Tray.ai

In the course of running the Tray platform we will use a range of third party sub-processors to process customer’s personal data in their workflows. The sub-processors are:

Core Sub-processors

NameServices ProvidedProcessing Location
Amazon Web Services, Inc.Infrastructure providerUnited States
Datadog, Inc.Internal system and error logsUnited States
Plan.nr LtdA wholly owned UK subsidiary of Tray.ai, Inc. - Tray has engineering and support staff based in the UK and may therefore need to access data of our customers for support and maintenance purposesUnited Kingdom
Twilio, Inc.Twilio Sendgrid processes emails used by customers in the v3 and below Send Email connector in workflows. Previously named Sendgrid, Inc. This has been superseded in the v4 and above Send Email connector which uses AWS SESUnited States

EU and APAC Core Sub-processors

Where an EU or APAC region has been selected, only the following will be used.

NameServices ProvidedProcessing Location
Amazon Web Services, Inc.Infrastructure providerIreland for EU, Australia for APAC
Datadog, Inc.Internal system and error logsGermany
Plan.nr LtdA wholly owned UK subsidiary of Tray.ai, Inc. - Tray has engineering and support staff based in the UK and may therefore need to access data of our customers for support and maintenance purposesUnited Kingdom

Optional Sub-processors

NameServices ProvidedProcessing Location
OpenAI, Inc.Customers must opt-in to this sub-processor where details of OpenAI’s processing will be described. OpenAI will not be allowed to use customer data for its own training purposes. More info on AI processinghere.United States

HIPAA Sub-processors

Where a BAA has been established, only the following will be used. If an EU or APAC region is also selected, see EU and APAC Core Sub-processors for additional Processing Locations.

NameServices ProvidedProcessing Location
Amazon Web Services, Inc.Infrastructure providerUnited States
Datadog, Inc.Internal system and error logsUnited States
Plan.nr LtdA wholly owned UK subsidiary of Tray.ai, Inc. - Tray has engineering and support staff based in the UK and may therefore need to access data of our customers for support and maintenance purposesUnited Kingdom

Supporting Sub-processors

NameServices ProvidedProcessing Location
Atlassian, Inc. & Atlassian Pty Ltd.Project management - Jira is used for bug tracking. Data from customer workflows may be processed whilst workflows are debugged with or on behalf of the customerUnited States, Australia
Google LLCCompany communicationUnited States
Intercom, Inc.Customer support - Only used if customers submit data via Intercom live chatUnited States
Slack Technologies, LLCCompany communicationUnited States
Zendesk, Inc.Customer support - Data from customer workflows may be processed whilst workflows are debugged with or on behalf of the customerUnited States