Sub-processors
List of Sub-processors for Tray.ai
In the course of running the Tray platform we will use a range of third party sub-processors to process customer’s personal data in their workflows. The sub-processors are:
Core Sub-processors
| Name | Services Provided | Processing Location |
|---|
| Amazon Web Services, Inc. | Infrastructure provider | United States |
| Datadog, Inc. | Internal system and error logs | United States |
| Plan.nr Ltd | A wholly owned UK subsidiary of Tray.ai, Inc. - Tray has engineering and support staff based in the UK and may therefore need to access data of our customers for support and maintenance purposes | United Kingdom |
| Twilio, Inc. | Twilio Sendgrid processes emails used by customers in the v3 and below Send Email connector in workflows. Previously named Sendgrid, Inc. This has been superseded in the v4 and above Send Email connector which uses AWS SES | United States |
EU and APAC Core Sub-processors
Where an EU or APAC region has been selected, only the following will be used.
| Name | Services Provided | Processing Location |
|---|
| Amazon Web Services, Inc. | Infrastructure provider | Ireland for EU, Australia for APAC |
| Datadog, Inc. | Internal system and error logs | Germany |
| Plan.nr Ltd | A wholly owned UK subsidiary of Tray.ai, Inc. - Tray has engineering and support staff based in the UK and may therefore need to access data of our customers for support and maintenance purposes | United Kingdom |
Optional Sub-processors
| Name | Services Provided | Processing Location |
|---|
| OpenAI, Inc. | Customers must opt-in to this sub-processor where details of OpenAI’s processing will be described. OpenAI will not be allowed to use customer data for its own training purposes. More info on AI processinghere. | United States |
HIPAA Sub-processors
Where a BAA has been established, only the following will be used. If an EU or APAC region is also selected, see EU and APAC Core Sub-processors for additional Processing Locations.
| Name | Services Provided | Processing Location |
|---|
| Amazon Web Services, Inc. | Infrastructure provider | United States |
| Datadog, Inc. | Internal system and error logs | United States |
| Plan.nr Ltd | A wholly owned UK subsidiary of Tray.ai, Inc. - Tray has engineering and support staff based in the UK and may therefore need to access data of our customers for support and maintenance purposes | United Kingdom |
Supporting Sub-processors
| Name | Services Provided | Processing Location |
|---|
| Atlassian, Inc. & Atlassian Pty Ltd. | Project management - Jira is used for bug tracking. Data from customer workflows may be processed whilst workflows are debugged with or on behalf of the customer | United States, Australia |
| Google LLC | Company communication | United States |
| Intercom, Inc. | Customer support - Only used if customers submit data via Intercom live chat | United States |
| Slack Technologies, LLC | Company communication | United States |
| Zendesk, Inc. | Customer support - Data from customer workflows may be processed whilst workflows are debugged with or on behalf of the customer | United States |