In the course of running the Tray.io platform we will use a range of third party sub-processors to process customer’s personal data in their workflows. The sub-processors are:
Name | Services Provided | Processing Location |
|---|---|---|
Amazon Web Services, Inc. | Infrastructure provider | United States |
Datadog, Inc. | Internal system and error logs | United States |
Plan.nr Ltd | A wholly owned UK subsidiary of Tray.io, Inc. - This is our engineering team who are based in the UK and may therefore need to access data of our customers for maintenance and troubleshooting purposes | United Kingdom |
Twilio, Inc. | Twilio Sendgrid processes emails used by customers in the v3 and below Send Email connector in workflows. Previously named Sendgrid, Inc. This has been superseded in the v4 and above Send Email connector which uses AWS SES | United States |
Where an EU or APAC region has been selected, only the following will be used.
Name | Services Provided | Processing Location |
|---|---|---|
Amazon Web Services, Inc. | Infrastructure provider | Ireland for EU, Australia for APAC |
Datadog, Inc. | Internal system and error logs | Germany |
Plan.nr Ltd | A wholly owned UK subsidiary of Tray.io, Inc. - This is our engineering team who are based in the UK and may therefore need to access data of our customers for maintenance and troubleshooting purposes | United Kingdom |
Name | Services Provided | Processing Location |
|---|---|---|
OpenAI, Inc. | Customers must opt-in to this sub-processor. Details of OpenAI’s processing will be described during the opt-in. OpenAI will not be allowed to use customer data for its own training purposes | United States |
Where a BAA has been established, only the following will be used. If an EU or APAC region is also selected, see EU and APAC Core Sub-processors for additional Processing Locations.
Name | Services Provided | Processing Location |
|---|---|---|
Amazon Web Services, Inc. | Infrastructure provider | United States |
Datadog, Inc. | Internal system and error logs | United States |
Plan.nr Ltd | A wholly owned UK subsidiary of Tray.io, Inc. - This is our engineering team who are based in the UK and may therefore need to access data of our customers for maintenance and troubleshooting purposes | United Kingdom |
Name | Services Provided | Processing Location |
|---|---|---|
Atlassian, Inc. & Atlassian Pty Ltd. | Project management - Jira is used for bug tracking. Data from customer workflows may be processed whilst workflows are debugged with or on behalf of the customer | United States, Australia |
Google LLC | Company communication | United States |
Intercom, Inc. | Customer support - Only used if customers submit data via Intercom live chat | United States |
Slack Technologies, LLC | Company communication | United States |
Zendesk, Inc. | Customer support - Data from customer workflows may be processed whilst workflows are debugged with or on behalf of the customer | United States |