J.W. Pepper - Meet employees where they already use AI

So, we’ve set up an agent. One of the beautiful things about this new, MCP, agent gateway solution is that, we can actually meet our customers, meaning our employees, back where they were originally, which is in their their chosen AI agent, of choice. So Microsoft Copilot, we’re a Microsoft company, so we’ve got we we use the Microsoft stuff. But, Microsoft Copilot’s become a really big thing, and a lot of people are creating their own Copilots to do various things.

So we created one. I have one demo today that’s specifically for IT support. This is a, for what it’s worth, a bit of a fork of the original one just so that I could normalize that a little bit for this demo, but we are using this for what it’s worth actually in production. It’s hooked up to Microsoft Teams as well as if you wanted to open up Copilot directly, you can interface with it.

And, we have, like, two MCP tools on it. One is connection to our SharePoint and the other is Tray. And Tray then breaks it out into however many workflow tools I might set up there, whether it be a direct connector tools, such as using built in connectors, which we’re currently doing for Freshservice and ClickUp, or it could be a few workflow tools, which kinda go through some of the examples of what why you would create workflow tools, why are those even needed. So, yeah, I’m excited to excited to show it.