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Connectors / IT · HTTP Connector
Automate Atera with Tray.ai
Create a ticket and create an alert in Atera, and start a workflow when Atera sends “Ticket created”.
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What can you do with Atera on Tray.ai?
Atera is a remote monitoring and IT helpdesk platform for IT teams and managed service providers, covering devices, alerts, customers, and support tickets. Tray.ai connects to Atera through the HTTP Connector, so your workflows can call the Atera API alongside the rest of your stack.
- Connects through
- HTTP Connector
- Authentication
- An API key in a request header
- Base URL
- https://app.atera.com/api/v3
What the Atera API covers
3 resources and 9 documented actions, each one a call the HTTP Connector can make from a Tray.ai workflow.
Tickets
- List tickets
- Create a ticket
- Update a ticket
- Delete a ticket
Alerts
- List alerts
- Create an alert
- Delete an alert
Agents
- List agents
- Delete an agent
Events Atera can send to a Tray.ai webhook trigger
- Ticket created
- Ticket status changed
- Ticket closed or resolved
- Ticket technician assignment changed
Checked against Atera's own documentation on 2026-10-22
How Tray.ai makes this work
Atera plugs into the whole Tray.ai platform
Intelligent Integration
Integrate and automate across 700+ connectors with visual workflows, error handling, and observability.
Learn more →Agent Builder
Build AI agents that read, write, and take action in Atera — with guardrails, audit, and human-in-the-loop.
Learn more →Agent Gateway for MCP
Expose Atera actions as governed MCP tools — observable, rate-limited, authenticated.
Learn more →More it apps on Tray.ai
Dedicated connectors and other apps Tray.ai reaches in the same category. See every it connector →
Frequently asked questions
What can a Tray.ai workflow do in Atera?
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The Atera API documents 9 actions across 3 resources (Tickets, Alerts, Agents). For example: List tickets; List alerts; List agents. A workflow can make any documented call through the HTTP Connector.
How does Tray.ai authenticate with Atera?
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The Atera API uses an API key in a request header. You save it once as a Tray.ai authentication, and the HTTP Connector adds it to every request.
Which Atera events can start a Tray.ai workflow?
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Atera sends 4 events to a webhook URL, for example: Ticket created; Ticket status changed; Ticket closed or resolved; Ticket technician assignment changed. A Tray.ai webhook trigger receives them and starts a workflow.
See Atera working against your stack.
We'll walk through a tailored demo with your systems plugged in.
Thanks — someone from our team will be in touch soon.