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Connectors / IT · HTTP Connector
Automate xMatters with Tray.ai
Create an incident, create a person and create a device in xMatters. Connect xMatters to the rest of your IT stack with Tray.ai.
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What can you do with xMatters on Tray.ai?
xMatters is an incident management and on-call alerting service that notifies the right responders, runs incident workflows and tracks on-call schedules for IT and DevOps teams. Tray.ai connects to xMatters through the HTTP Connector, so your workflows can call the xMatters API alongside the rest of your stack.
- Trigger an event to page the on-call engineer when your monitoring tool raises a critical alert.
- Create an incident from each high-priority ticket in your IT service desk.
- Add a timeline note whenever a fix is deployed by your CI pipeline.
- Create a person when a new engineer joins in your HR system.
- Connects through
- HTTP Connector
- Authentication
- Basic authentication or OAuth 2.0
- Base URL
- https://{company}.xmatters.com/api/xm/1
What the xMatters API covers
6 resources and 22 documented actions, each one a call the HTTP Connector can make from a Tray.ai workflow.
Events
- Get events
- Trigger an event
- Add a comment to an event
- Change an event status
Incidents
- Get incidents
- Create an incident
- Modify an incident
- Add a timeline note
People
- Get people
- Create a person
- Modify a person
Groups
- Get groups
- Create a group
- Modify a group
- Delete a group
- Add a group member
On-call
- Get who is on call
- Get on-call summary
Devices
- Get devices
- Create a device
- Modify a device
- Delete a device
Checked against xMatters's own documentation on 2026-10-22
How Tray.ai makes this work
xMatters plugs into the whole Tray.ai platform
Intelligent Integration
Integrate and automate across 5,000+ apps, databases, APIs, and services with visual workflows, error handling, and observability.
Learn more →Agent Builder
Build AI agents that read, write, and take action in xMatters — with guardrails, audit, and human-in-the-loop.
Learn more →Agent Gateway for MCP
Expose xMatters actions as governed MCP tools — observable, rate-limited, authenticated.
Learn more →Tray Helix
Build apps on xMatters data with your AI assistant, then deploy, run, and govern them on Tray.ai.
Learn more →More it apps on Tray.ai
Dedicated connectors and other apps Tray.ai reaches in the same category. See every it connector →
Frequently asked questions
What can a Tray.ai workflow do in xMatters?
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The xMatters API documents 22 actions across 6 resources (Events, Incidents, People, Groups, On-call, Devices). For example: Get events; Get incidents; Get people. A workflow can make any documented call through the HTTP Connector.
How does Tray.ai authenticate with xMatters?
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The xMatters API uses basic authentication and OAuth 2.0. You save it once as a Tray.ai authentication, and the HTTP Connector adds it to every request.
See xMatters working against your stack.
We'll walk through a tailored demo with your systems plugged in.
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