When to use or not to use AI agents

AI agents can improve how your organization works if you know where they add the most value. Learn when to use them and when to hold back. This Gartner® report explains what AI agents are, where they fit, and the key decisions that will determine if they work for you.

Why this report matters

• Find high-value use cases worth your time and budget

• Avoid wasted effort on tasks that won’t have an impact

• Recognize the differences between AI agent types to choose the right one

How to choose the right architecture to build AI agents

By 2028, Gartner predicts 80% of organizations will see AI agents handling most API calls, more than developers. This makes your architecture choices critical. This report shows how AI agents are structured and the choices that shape them.

Why this report matters

• Identify what an effective AI agent architecture looks like so you can plan yours

• Learn four practical ways to scale AI agents

• Build a clear plan that avoids costly rework later

Gartner® Disclaimer

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. 

Gartner, Inc. When to Use or Not to Use AI Agents, Pieter den Hamer, Leinar Ramos, Erick Brethenoux, 25 June 2025

Gartner, Inc. How to Choose the Right Architecture to Build AI Agents, Tigran Egiazarov, Gary Olliffe, Adrian Leow, Jim Scheibmeir, Tom Coshow, Arun Batchu, 5 June 2025