Make the right AI and tech bets for your business
When to use or not to use AI agents
AI agents can support meaningful improvements, but not every task is a good fit. This Gartner® report explains where agents are most effective, where they are not, and the choices that shape successful use.
Why this report matters
- Find use cases with the strongest potential
- Avoid investing time in ideas that won’t deliver impact
- Recognize the differences between agent types to make informed decisions
How to calculate the value and cost of AI agents
The cost and impact of agents can vary more than most teams expect. This Gartner® report breaks down the key factors that shape cost, the conditions that influence value, and what leaders need to know to judge the financial impact of a use case.
Why this report matters
- See which design and data choices drive cost
- Understand where value is most likely to be realized
- Learn how to assess ideas with a realistic view of their potential value
Gartner® Disclaimer
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
Gartner, Inc. When to Use or Not to Use AI Agents, Pieter den Hamer, Leinar Ramos, Erick Brethenoux, 25 June 2025.
Gartner, Inc. How to Calculate the Value and Cost of AI Agents, Rita Sallam, Nate Suda, Frances Karamouzis, James Plath, Sumit Agarwal, Deven Tasgaonkar, Yogesh Bhatt, Arun Batchu, Deepak Seth, 22 August 2025.