IT and security integrations and automations
Access, incidents and the alerts that matter, automated so the control is a workflow rather than a checklist somebody remembers.
These are controls, and a control that only works when somebody remembers is not a control. The shape is usually the same: derive from an authoritative source rather than a maintained list, act with an expiry rather than in perpetuity, and produce the evidence as a by-product rather than assembling it the week before an audit. The failures are quiet ones, which is why so much of this is about what gets watched.
Built with Tray Headless
How to build access request and approval
Route to the system owner, grant with an expiry by default, provision automatically, and produce the access review as a by-product.
Automation
How to build incident to resolution
Declare fast, assemble the channel and the timeline automatically, keep customers informed on a cadence, and make the postmortem unavoidable.
Automation
How to build security alert triage
Enrich before a human sees it, suppress the known-benign, escalate on asset value, and measure what you closed rather than what fired.
Automation
How to build IT service desk fulfilment
Catalogue the requests worth automating, fulfil the safe ones end to end, and route the rest with everything already gathered.
Automation
How to build SaaS licence reclamation
Find the seats nobody uses, ask before you take, reclaim on a schedule, and put the saving where finance sees it.
Automation
How to build vulnerability to ticket routing
Rank on exploitability and exposure rather than CVSS, group by fix instead of by finding, and route to whoever ships the patch.
Automation
How to build a device lifecycle sync
Reconcile what management sees against what finance owns and what HR says, and make an unassigned device an exception instead of a row.
Integration
Guides for other teams
- Revenue operations (17)
- Finance (8)
- Customer success (5)
- People operations (6)
- Marketing (3)
- Data operations (5)
- Platform engineering (4)
- AI operations (8)
- Legal and compliance (5)