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Connectors / Customer service · HTTP Connector
Automate eGain with Tray.ai
Update a case, create a task activity and create a customer in eGain. Connect eGain to the rest of your customer service stack with Tray.ai.
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What can you do with eGain on Tray.ai?
eGain is a customer service platform built around a knowledge hub, with case management, customer records, live chat and AI answers for agents and self-service. Tray.ai connects to eGain through the HTTP Connector, so your workflows can call the eGain API alongside the rest of your stack.
- Connects through
- HTTP Connector
- Authentication
- OAuth 2.0
What the eGain API covers
5 resources and 20 documented actions, each one a call the HTTP Connector can make from a Tray.ai workflow.
Cases
- Search cases
- Get cases by ID
- Update a case
- Close a case
Activities
- Search activities
- Create a task activity
- Send an email response
- Transfer activities to a queue
- Complete activities
Customers
- Search customers
- Create a customer
- Update a customer
- Merge customers
Notes
- Create a case note
- List case notes
- Delete case notes
Knowledge articles
- List articles
- Get an article
- Rate an article
- List related articles
Checked against eGain's own documentation on 2026-10-25
How Tray.ai makes this work
eGain plugs into the whole Tray.ai platform
Intelligent Integration
Integrate and automate across 700+ connectors with visual workflows, error handling, and observability.
Learn more →Agent Builder
Build AI agents that read, write, and take action in eGain — with guardrails, audit, and human-in-the-loop.
Learn more →Agent Gateway for MCP
Expose eGain actions as governed MCP tools — observable, rate-limited, authenticated.
Learn more →More customer service apps on Tray.ai
Dedicated connectors and other apps Tray.ai reaches in the same category. See every customer service connector →
Frequently asked questions
What can a Tray.ai workflow do in eGain?
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The eGain API documents 20 actions across 5 resources (Cases, Activities, Customers, Notes, Knowledge articles). For example: Search cases; Search activities; Search customers. A workflow can make any documented call through the HTTP Connector.
How does Tray.ai authenticate with eGain?
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The eGain API uses OAuth 2.0. You save it once as a Tray.ai authentication, and the HTTP Connector adds it to every request.
See eGain working against your stack.
We'll walk through a tailored demo with your systems plugged in.
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