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Connectors / Customer service · HTTP Connector
Automate LiveAgent with Tray.ai
Create a ticket, create a contact and create a company in LiveAgent. Connect LiveAgent to the rest of your customer service stack with Tray.ai.
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What can you do with LiveAgent on Tray.ai?
LiveAgent is a help desk that gathers email, live chat, calls and social messages into one ticket queue for customer support teams. Tray.ai connects to LiveAgent through the HTTP Connector, so your workflows can call the LiveAgent API alongside the rest of your stack.
- Connects through
- HTTP Connector
- Authentication
- An API key in a request header
- Base URL
- https://{account}.ladesk.com/api/v3
What the LiveAgent API covers
5 resources and 20 documented actions, each one a call the HTTP Connector can make from a Tray.ai workflow.
Tickets
- List tickets
- Create a ticket
- Get a ticket
- Delete a ticket
- Get ticket messages
Contacts
- List contacts
- Create a contact
- Update a contact
- Delete a contact
Companies
- List companies
- Create a company
- Update a company
- Delete a company
Agents
- List agents
- Get an agent
- Update an agent
Tags
- List tags
- Create a tag
- Update a tag
- Delete a tag
Checked against LiveAgent's own documentation on 2026-10-22
How Tray.ai makes this work
LiveAgent plugs into the whole Tray.ai platform
Intelligent Integration
Integrate and automate across 700+ connectors with visual workflows, error handling, and observability.
Learn more →Agent Builder
Build AI agents that read, write, and take action in LiveAgent — with guardrails, audit, and human-in-the-loop.
Learn more →Agent Gateway for MCP
Expose LiveAgent actions as governed MCP tools — observable, rate-limited, authenticated.
Learn more →More customer service apps on Tray.ai
Dedicated connectors and other apps Tray.ai reaches in the same category. See every customer service connector →
Frequently asked questions
What can a Tray.ai workflow do in LiveAgent?
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The LiveAgent API documents 20 actions across 5 resources (Tickets, Contacts, Companies, Agents, Tags). For example: List tickets; List contacts; List companies. A workflow can make any documented call through the HTTP Connector.
How does Tray.ai authenticate with LiveAgent?
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The LiveAgent API uses an API key in a request header. You save it once as a Tray.ai authentication, and the HTTP Connector adds it to every request.
See LiveAgent working against your stack.
We'll walk through a tailored demo with your systems plugged in.
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