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Connectors / Customer service · HTTP Connector
Automate Crisp with Tray.ai
Create a conversation, send a message and add a profile in Crisp, and start a workflow when Crisp sends “Message sent”.
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What can you do with Crisp on Tray.ai?
Crisp is a customer messaging platform that puts website chat, email, and social conversations in one shared inbox, alongside contact profiles and campaigns. Tray.ai connects to Crisp through the HTTP Connector, so your workflows can call the Crisp API alongside the rest of your stack.
- Connects through
- HTTP Connector
- Authentication
- Basic authentication
- Base URL
- https://api.crisp.chat/v1
What the Crisp API covers
5 resources and 17 documented actions, each one a call the HTTP Connector can make from a Tray.ai workflow.
Conversations
- List conversations
- Create a conversation
- Get a conversation
- Remove a conversation
- Change conversation state
Messages
- Send a message
- Update a message
People profiles
- List people profiles
- Add a profile
- Update a profile
- Remove a profile
Visitors
- Count visitors
- List visitors
Campaigns
- List campaign templates
- Create a campaign template
- Update a campaign template
- Remove a campaign template
Events Crisp can send to a Tray.ai webhook trigger
- Message sent
- Message received
- Conversation state changed
- Conversation email set
- Profile created
- Profile updated
- Profile removed
Checked against Crisp's own documentation on 2026-10-22
How Tray.ai makes this work
Crisp plugs into the whole Tray.ai platform
Intelligent Integration
Integrate and automate across 700+ connectors with visual workflows, error handling, and observability.
Learn more →Agent Builder
Build AI agents that read, write, and take action in Crisp — with guardrails, audit, and human-in-the-loop.
Learn more →Agent Gateway for MCP
Expose Crisp actions as governed MCP tools — observable, rate-limited, authenticated.
Learn more →More customer service apps on Tray.ai
Dedicated connectors and other apps Tray.ai reaches in the same category. See every customer service connector →
Frequently asked questions
What can a Tray.ai workflow do in Crisp?
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The Crisp API documents 17 actions across 5 resources (Conversations, Messages, People profiles, Visitors, Campaigns). For example: List conversations; Send a message; List people profiles. A workflow can make any documented call through the HTTP Connector.
How does Tray.ai authenticate with Crisp?
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The Crisp API uses basic authentication. You save it once as a Tray.ai authentication, and the HTTP Connector adds it to every request.
Which Crisp events can start a Tray.ai workflow?
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Crisp sends 7 events to a webhook URL, for example: Message sent; Message received; Conversation state changed; Conversation email set; Profile created; Profile updated; Profile removed. A Tray.ai webhook trigger receives them and starts a workflow.
See Crisp working against your stack.
We'll walk through a tailored demo with your systems plugged in.
Thanks — someone from our team will be in touch soon.