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Connectors / Customer service · HTTP Connector
Automate Landbot with Tray.ai
Send a text message, assign customer to agent and create a field in Landbot, and start a workflow when Landbot sends “Customer message”.
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What can you do with Landbot on Tray.ai?
Landbot is a no-code chatbot builder for websites and WhatsApp, letting teams design conversational flows and hand chats to human agents. Tray.ai connects to Landbot through the HTTP Connector, so your workflows can call the Landbot API alongside the rest of your stack.
- Connects through
- HTTP Connector
- Authentication
- An API key in a request header
- Base URL
- https://api.landbot.io/v1
What the Landbot API covers
6 resources and 22 documented actions, each one a call the HTTP Connector can make from a Tray.ai workflow.
Customers
- List customers
- Get a customer
- Archive a customer
- Delete a customer
Messages
- Send a text message
- Send an image
- Send a WhatsApp template
- Get customer messages
Assignments
- Assign customer to agent
- Assign customer to bot
- Unassign a customer
Customer fields
- Get a field
- Create a field
- Update a field
- Delete a field
Channels
- List channels
- Get a channel
- List WhatsApp templates
Message hooks
- List message hooks
- Create a message hook
- Update a message hook
- Delete a message hook
Events Landbot can send to a Tray.ai webhook trigger
- Customer message
- Bot message
- Agent message
Checked against Landbot's own documentation on 2026-10-22
How Tray.ai makes this work
Landbot plugs into the whole Tray.ai platform
Intelligent Integration
Integrate and automate across 700+ connectors with visual workflows, error handling, and observability.
Learn more →Agent Builder
Build AI agents that read, write, and take action in Landbot — with guardrails, audit, and human-in-the-loop.
Learn more →Agent Gateway for MCP
Expose Landbot actions as governed MCP tools — observable, rate-limited, authenticated.
Learn more →More customer service apps on Tray.ai
Dedicated connectors and other apps Tray.ai reaches in the same category. See every customer service connector →
Frequently asked questions
What can a Tray.ai workflow do in Landbot?
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The Landbot API documents 22 actions across 6 resources (Customers, Messages, Assignments, Customer fields, Channels, Message hooks). For example: List customers; Send a text message; Assign customer to agent. A workflow can make any documented call through the HTTP Connector.
How does Tray.ai authenticate with Landbot?
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The Landbot API uses an API key in a request header. You save it once as a Tray.ai authentication, and the HTTP Connector adds it to every request.
Which Landbot events can start a Tray.ai workflow?
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Landbot sends 3 events to a webhook URL, for example: Customer message; Bot message; Agent message. A Tray.ai webhook trigger receives them and starts a workflow.
See Landbot working against your stack.
We'll walk through a tailored demo with your systems plugged in.
Thanks — someone from our team will be in touch soon.