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Connectors / Customer service · HTTP Connector
Automate Acquire with Tray.ai
Create a case, send a message and add a contact in Acquire, and start a workflow when Acquire sends “Chat set to active”.
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What can you do with Acquire on Tray.ai?
Acquire is a customer service platform for live chat and messaging, where teams handle conversations and cases and keep records of contacts and companies. Tray.ai connects to Acquire through the HTTP Connector, so your workflows can call the Acquire API alongside the rest of your stack.
- When Acquire sends “New case”, create a matching ticket in your issue tracker for engineering.
- Add a contact in Acquire for every new customer in your CRM.
- On “Chat closed”, log the conversation against the account in your CRM.
- Merge contacts in Acquire when your CRM merges duplicate customer records.
- Connects through
- HTTP Connector
- Authentication
- A bearer token
- Base URL
- https://{account_id}.acquire.io/api/v1
Set it up
Connect Acquire to Tray.ai
Each step uses Acquire's own API details, from its documentation.
Step 1
Save Acquire's API token
Save the token Acquire issues as a Tray.ai authentication. The HTTP Client sends it as a bearer token on every call. The token stays out of the workflow and out of the logs.
Step 2
Point the HTTP Client at the API
Add an HTTP Client step and use https://{account_id}.acquire.io/api/v1 as the base URL. Or paste a cURL example from Acquire's API docs, and Tray.ai fills in the method, URL, and headers.
Step 3
Start with “List cases”
It's one of 18 documented actions, under Cases. The response comes back as data the next step can map into your other apps.
Step 4
Start workflows from Acquire events
Give Acquire the URL of a Tray.ai webhook trigger. “Chat set to active” can then start a workflow, and so can 2 other events.
What the Acquire API covers
4 resources and 18 documented actions, each one a call the HTTP Connector can make from a Tray.ai workflow. Connecting it takes a few clicks: here's how.
Cases
- List cases
- Get a case
- Create a case
- Close a case
- Reopen a case
Messages
- List messages
- Send a message
- Update a message
- Delete a message
Contacts
- List contacts
- Add a contact
- Update a contact
- Merge contacts
- Delete a contact
Companies
- List companies
- Add a company
- Update a company
- Delete a company
Events Acquire can send to a Tray.ai webhook trigger
- Chat set to active
- Chat closed
- New case
Checked against Acquire's own documentation on 2026-10-22
How Tray.ai makes this work
Acquire plugs into the whole Tray.ai platform
Intelligent Integration
Integrate and automate across 6,000+ apps, databases, APIs, and services with visual workflows, error handling, and observability.
Learn more →Agent Builder
Build AI agents that read, write, and take action in Acquire — with guardrails, audit, and human-in-the-loop.
Learn more →Agent Gateway for MCP
Expose Acquire actions as governed MCP tools — observable, rate-limited, authenticated.
Learn more →Tray Helix
Build apps on Acquire data with your AI assistant, then deploy, run, and govern them on Tray.ai.
Learn more →More customer service apps on Tray.ai
Dedicated connectors and other apps Tray.ai reaches in the same category. See every customer service connector →
Frequently asked questions
What can a Tray.ai workflow do in Acquire?
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The Acquire API documents 18 actions across 4 resources (Cases, Messages, Contacts, Companies). For example: List cases; List messages; List contacts. A workflow can make any documented call through the HTTP Connector.
How does Tray.ai authenticate with Acquire?
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The Acquire API uses a bearer token. You save it once as a Tray.ai authentication, and the HTTP Connector adds it to every request.
Which Acquire events can start a Tray.ai workflow?
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Acquire sends 3 events to a webhook URL, for example: Chat set to active; Chat closed; New case. A Tray.ai webhook trigger receives them and starts a workflow.
See Acquire working against your stack.
We'll walk through a tailored demo with your systems plugged in.
Thanks — someone from our team will be in touch soon.