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Connectors / Customer service · HTTP Connector
Automate Bot9 with Tray.ai
Update a bot, update a chat and create a note in Bot9. Connect Bot9 to the rest of your customer service stack with Tray.ai.
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What can you do with Bot9 on Tray.ai?
Bot9 is a no-code AI chatbot builder from Dukaan that trains a support bot on a company's own content and hands conversations to human agents when needed. Tray.ai connects to Bot9 through the HTTP Connector, so your workflows can call the Bot9 API alongside the rest of your stack.
- List chats each day and log handed-off conversations as tickets in your help desk.
- Create content from new help center articles so the bot answers with the latest guidance.
- Get chat analytics each week and share the numbers with support leads in your team chat.
- Connects through
- HTTP Connector
- Authentication
- A bearer token
- Base URL
- https://apiv1.bot9.ai/api
Set it up
Connect Bot9 to Tray.ai
Each step uses Bot9's own API details, from its documentation.
Step 1
Save Bot9's API token
Save the token Bot9 issues as a Tray.ai authentication. The HTTP Client sends it as a bearer token on every call. The token stays out of the workflow and out of the logs.
Step 2
Point the HTTP Client at the API
Add an HTTP Client step and use https://apiv1.bot9.ai/api as the base URL. Or paste a cURL example from Bot9's API docs, and Tray.ai fills in the method, URL, and headers.
Step 3
Start with “Get bot details”
It's one of 12 documented actions, under Bots. The response comes back as data the next step can map into your other apps.
Step 4
Hand it to an AI agent
Wrap “Update a bot” and “List chats” in workflows, and Tray.ai's Agent Gateway for MCP publishes them as governed tools Claude and other AI agents can call.
What the Bot9 API covers
4 resources and 12 documented actions, each one a call the HTTP Connector can make from a Tray.ai workflow. Connecting it takes a few clicks: here's how.
Bots
- Get bot details
- Update a bot
Conversations
- List chats
- Get chat messages
- Update a chat
- Get chat analytics
Conversation notes
- Create a note
- List notes
Contents
- Create content
- List contents
- Update content
- Import content from links
Checked against Bot9's own documentation on 2026-10-22
How Tray.ai makes this work
Bot9 plugs into the whole Tray.ai platform
Intelligent Integration
Integrate and automate across 6,000+ apps, databases, APIs, and services with visual workflows, error handling, and observability.
Learn more →Agent Builder
Build AI agents that read, write, and take action in Bot9 — with guardrails, audit, and human-in-the-loop.
Learn more →Agent Gateway for MCP
Expose Bot9 actions as governed MCP tools — observable, rate-limited, authenticated.
Learn more →Tray Helix
Build apps on Bot9 data with your AI assistant, then deploy, run, and govern them on Tray.ai.
Learn more →More customer service apps on Tray.ai
Dedicated connectors and other apps Tray.ai reaches in the same category. See every customer service connector →
Frequently asked questions
What can a Tray.ai workflow do in Bot9?
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The Bot9 API documents 12 actions across 4 resources (Bots, Conversations, Conversation notes, Contents). For example: Get bot details; List chats; Create a note. A workflow can make any documented call through the HTTP Connector.
How does Tray.ai authenticate with Bot9?
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The Bot9 API uses a bearer token. You save it once as a Tray.ai authentication, and the HTTP Connector adds it to every request.
See Bot9 working against your stack.
We'll walk through a tailored demo with your systems plugged in.
Thanks — someone from our team will be in touch soon.