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Connectors / Customer service · HTTP Connector
Automate Canny with Tray.ai
Create a post, create a comment and create a vote in Canny, and start a workflow when Canny sends “Post created”.
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What can you do with Canny on Tray.ai?
Canny is a customer feedback tool where users post and vote on feature ideas, and product teams track status, tags and changelog updates. Tray.ai connects to Canny through the HTTP Connector, so your workflows can call the Canny API alongside the rest of your stack.
- When Canny sends “Post status changed”, update the linked ticket in your help desk.
- When Canny sends “Post created”, post it in the product team chat for triage.
- Create a post when a support agent tags a ticket as a feature request in your help desk.
- Create a changelog entry when your release process marks a feature as shipped.
- Connects through
- HTTP Connector
- Authentication
- An API key in the request body
- Base URL
- https://canny.io/api/v1
Set it up
Connect Canny to Tray.ai
Each step uses Canny's own API details, from its documentation.
Step 1
Save Canny's API key
Save the key as a Tray.ai authentication and add it to the request body from $.auth, so it never sits in the workflow itself.
Step 2
Point the HTTP Client at the API
Add an HTTP Client step and use https://canny.io/api/v1 as the base URL. Or paste a cURL example from Canny's API docs, and Tray.ai fills in the method, URL, and headers.
Step 3
Start with “List posts”
It's one of 19 documented actions, under Posts. The response comes back as data the next step can map into your other apps.
Step 4
Start workflows from Canny events
Give Canny the URL of a Tray.ai webhook trigger. “Post created” can then start a workflow, and so can 5 other events.
What the Canny API covers
6 resources and 19 documented actions, each one a call the HTTP Connector can make from a Tray.ai workflow. Connecting it takes a few clicks: here's how.
Posts
- List posts
- Retrieve a post
- Create a post
- Change a post's status
- Merge posts
- Add a tag to a post
Boards
- List boards
- Retrieve a board
Comments
- List comments
- Create a comment
- Delete a comment
Votes
- List votes
- Create a vote
- Delete a vote
Users
- List users
- Create or update a user
- Delete a user
Changelog entries
- List changelog entries
- Create a changelog entry
Events Canny can send to a Tray.ai webhook trigger
- Post created
- Post status changed
- Post deleted
- Comment created
- Vote created
- Vote deleted
Checked against Canny's own documentation on 2026-10-22
How Tray.ai makes this work
Canny plugs into the whole Tray.ai platform
Intelligent Integration
Integrate and automate across 6,000+ apps, databases, APIs, and services with visual workflows, error handling, and observability.
Learn more →Agent Builder
Build AI agents that read, write, and take action in Canny — with guardrails, audit, and human-in-the-loop.
Learn more →Agent Gateway for MCP
Expose Canny actions as governed MCP tools — observable, rate-limited, authenticated.
Learn more →Tray Helix
Build apps on Canny data with your AI assistant, then deploy, run, and govern them on Tray.ai.
Learn more →More customer service apps on Tray.ai
Dedicated connectors and other apps Tray.ai reaches in the same category. See every customer service connector →
Frequently asked questions
What can a Tray.ai workflow do in Canny?
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The Canny API documents 19 actions across 6 resources (Posts, Boards, Comments, Votes, Users, Changelog entries). For example: List posts; List boards; List comments. A workflow can make any documented call through the HTTP Connector.
How does Tray.ai authenticate with Canny?
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The Canny API uses an API key in the request body. You save it once as a Tray.ai authentication, and the HTTP Connector adds it to every request.
Which Canny events can start a Tray.ai workflow?
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Canny sends 6 events to a webhook URL, for example: Post created; Post status changed; Post deleted; Comment created; Vote created; Vote deleted. A Tray.ai webhook trigger receives them and starts a workflow.
See Canny working against your stack.
We'll walk through a tailored demo with your systems plugged in.
Thanks — someone from our team will be in touch soon.