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Connectors / Customer service · HTTP Connector
Automate Medallia with Tray.ai
Import records and submit a message in Medallia. Connect Medallia to the rest of your customer service stack with Tray.ai.
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What can you do with Medallia on Tray.ai?
Medallia is a customer experience platform that collects survey, digital, and contact center feedback and reports on it across an organization. Tray.ai connects to Medallia through the HTTP Connector, so your workflows can call the Medallia API alongside the rest of your stack. API access comes through Medallia's partner program or API plan, so you need approved credentials first.
- Connects through
- HTTP Connector
- Authentication
- OAuth 2.0 or a bearer token
- Base URL
- https://{instance}-{tenant}.apis.medallia.com
What the Medallia API covers
4 resources and 12 documented actions, each one a call the HTTP Connector can make from a Tray.ai workflow. Medallia gives API access on request, so approved credentials come first.
Users
- List users
- Get a user
- Create a user
- Update a user
- Update user data access
Roles
- List roles
- Get a role
Imports
- Import records
- List import endpoints
- Get feed file results
Conversations
- Submit a message
- List conversations
Checked against Medallia's own documentation on 2026-10-22
How Tray.ai makes this work
Medallia plugs into the whole Tray.ai platform
Intelligent Integration
Integrate and automate across 700+ connectors with visual workflows, error handling, and observability.
Learn more →Agent Builder
Build AI agents that read, write, and take action in Medallia — with guardrails, audit, and human-in-the-loop.
Learn more →Agent Gateway for MCP
Expose Medallia actions as governed MCP tools — observable, rate-limited, authenticated.
Learn more →More customer service apps on Tray.ai
Dedicated connectors and other apps Tray.ai reaches in the same category. See every customer service connector →
Frequently asked questions
What can a Tray.ai workflow do in Medallia?
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The Medallia API documents 12 actions across 4 resources (Users, Roles, Imports, Conversations). For example: List users; List roles; Import records. A workflow can make any documented call through the HTTP Connector.
How does Tray.ai authenticate with Medallia?
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The Medallia API uses OAuth 2.0 and a bearer token. You save it once as a Tray.ai authentication, and the HTTP Connector adds it to every request.
Do I need special access to the Medallia API?
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Yes. Medallia gives API access on request, so you need approved credentials before a Tray.ai workflow can call it.
See Medallia working against your stack.
We'll walk through a tailored demo with your systems plugged in.
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