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Connectors / Customer service · HTTP Connector
Automate Gorgias with Tray.ai
Create a ticket, create a message and create a customer in Gorgias. Connect Gorgias to the rest of your customer service stack with Tray.ai.
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What can you do with Gorgias on Tray.ai?
Gorgias is a customer support helpdesk for online stores that gathers email, chat and social messages into tickets tied to customer and order data. Tray.ai connects to Gorgias through the HTTP Connector, so your workflows can call the Gorgias API alongside the rest of your stack.
- Create a ticket in Gorgias when a delivery fails in your shipping system.
- Update a ticket when a refund is issued in your billing system, so agents see it.
- Merge two customers when your CRM finds a duplicate record.
- Create a message on the ticket when an order status changes in your store.
- Connects through
- HTTP Connector
- Authentication
- Basic authentication or OAuth 2.0
- Base URL
- https://{domain}.gorgias.com/api
What the Gorgias API covers
6 resources and 25 documented actions, each one a call the HTTP Connector can make from a Tray.ai workflow.
Tickets
- List tickets
- Get a ticket
- Create a ticket
- Update a ticket
- Delete a ticket
Messages
- List messages
- Create a message
- Update a message
- Delete a message
Customers
- List customers
- Create a customer
- Update a customer
- Merge two customers
- Delete a customer
Tags
- List tags
- Create a tag
- Merge tags
- Delete a tag
Satisfaction surveys
- List surveys
- Create a survey
- Update a survey
Users
- List users
- Create a user
- Update a user
- Delete a user
Checked against Gorgias's own documentation on 2026-10-22
How Tray.ai makes this work
Gorgias plugs into the whole Tray.ai platform
Intelligent Integration
Integrate and automate across 6,000+ apps, databases, APIs, and services with visual workflows, error handling, and observability.
Learn more →Agent Builder
Build AI agents that read, write, and take action in Gorgias — with guardrails, audit, and human-in-the-loop.
Learn more →Agent Gateway for MCP
Expose Gorgias actions as governed MCP tools — observable, rate-limited, authenticated.
Learn more →Tray Helix
Build apps on Gorgias data with your AI assistant, then deploy, run, and govern them on Tray.ai.
Learn more →More customer service apps on Tray.ai
Dedicated connectors and other apps Tray.ai reaches in the same category. See every customer service connector →
Frequently asked questions
What can a Tray.ai workflow do in Gorgias?
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The Gorgias API documents 25 actions across 6 resources (Tickets, Messages, Customers, Tags, Satisfaction surveys, Users). For example: List tickets; List messages; List customers. A workflow can make any documented call through the HTTP Connector.
How does Tray.ai authenticate with Gorgias?
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The Gorgias API uses basic authentication and OAuth 2.0. You save it once as a Tray.ai authentication, and the HTTP Connector adds it to every request.
See Gorgias working against your stack.
We'll walk through a tailored demo with your systems plugged in.
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