.DkNUKaKx_ZLAT4m.webp?dpl=dpl_G31jaA4pooEeR5AfPJjifFAzFPGb){kind=small}
Connectors / Customer service · HTTP Connector
Automate Kustomer with Tray.ai
Create a customer, create a conversation and create a message in Kustomer, and start a workflow when Kustomer sends “Conversation created”.
Thanks — someone from our team will be in touch soon.
What can you do with Kustomer on Tray.ai?
Kustomer is a customer service platform that keeps each customer's full history in one timeline, so support agents can answer email, chat, SMS and social conversations in one place. Tray.ai connects to Kustomer through the HTTP Connector, so your workflows can call the Kustomer API alongside the rest of your stack.
- Connects through
- HTTP Connector
- Authentication
- A bearer token
- Base URL
- https://api.kustomerapp.com/v1
What the Kustomer API covers
6 resources and 27 documented actions, each one a call the HTTP Connector can make from a Tray.ai workflow.
Customers
- List customers
- Get a customer
- Create a customer
- Update a customer
- Delete a customer
- Find a customer by email
Conversations
- List conversations
- Get a conversation
- Create a conversation
- Update a conversation
- Add tags to a conversation
Messages
- List messages
- Get a message
- Create a message
- Update a message
Companies
- List companies
- Get a company
- Create a company
- Update a company
Notes
- List notes
- Create a note
- Update a note
- Delete a note
Custom objects
- List custom objects
- Create a custom object
- Update a custom object
- Delete a custom object
Events Kustomer can send to a Tray.ai webhook trigger
- Conversation created
- Conversation updated
- Message created
- Message updated
Checked against Kustomer's own documentation on 2026-10-22
How Tray.ai makes this work
Kustomer plugs into the whole Tray.ai platform
Intelligent Integration
Integrate and automate across 700+ connectors with visual workflows, error handling, and observability.
Learn more →Agent Builder
Build AI agents that read, write, and take action in Kustomer — with guardrails, audit, and human-in-the-loop.
Learn more →Agent Gateway for MCP
Expose Kustomer actions as governed MCP tools — observable, rate-limited, authenticated.
Learn more →More customer service apps on Tray.ai
Dedicated connectors and other apps Tray.ai reaches in the same category. See every customer service connector →
Frequently asked questions
What can a Tray.ai workflow do in Kustomer?
+
The Kustomer API documents 27 actions across 6 resources (Customers, Conversations, Messages, Companies, Notes, Custom objects). For example: List customers; List conversations; List messages. A workflow can make any documented call through the HTTP Connector.
How does Tray.ai authenticate with Kustomer?
+
The Kustomer API uses a bearer token. You save it once as a Tray.ai authentication, and the HTTP Connector adds it to every request.
Which Kustomer events can start a Tray.ai workflow?
+
Kustomer sends 4 events to a webhook URL, for example: Conversation created; Conversation updated; Message created; Message updated. A Tray.ai webhook trigger receives them and starts a workflow.
See Kustomer working against your stack.
We'll walk through a tailored demo with your systems plugged in.
Thanks — someone from our team will be in touch soon.