Rich Waldron

Hire, move, leave: every change starts in the HRIS and has to reach every other system. Where the hire-to-retire process breaks, and what to fix first.

Rich Waldron

The account manager hears about a three-week outage from the customer, on the renewal call. Why support history stays in the help desk, and what to send the CRM.

Rich Waldron

A comparison of Workato alternatives for 2026, with published pricing where it exists, managed and self-hosted options, and a clear sense of where each one fits.

Rich Waldron

A renewal call starts with a customer 90 days overdue, and the rep finds out on the call. Why invoice status never reaches the CRM, and what to fix first.

Rich Waldron

A comparison of Celigo alternatives for 2026, with published pricing where it exists, template-driven and general-purpose options, and a clear sense of where each one fits.

Rich Waldron

A comparison of Jitterbit alternatives for 2026, with published pricing where it exists, bundled and single-platform options, and a clear sense of where each one fits.

Rich Waldron

A comparison of Informatica alternatives for 2026, with published pricing where it exists, data-first and orchestration-first options, and where each one fits.

Rich Waldron

A comparison of SAP Integration Suite alternatives for 2026, with published pricing where it exists, ERP-centric and general-purpose options, and where each one fits.

Rich Waldron

Approval for everything trains people to click yes. When an agent should ask first, when it should hand off, and what the person needs to see.

Rich Waldron

A comparison of Oracle Integration Cloud alternatives for 2026, with published pricing where it exists, ERP-centric and general-purpose options, and where each one fits.

Rich Waldron

A comparison of TIBCO alternatives for 2026, with published pricing where it exists, modernization and like-for-like options, and where each one fits.

Rich Waldron

Joiners and leavers get a process. Movers usually don't, so access piles up with every role change. Why it happens, and what to fix first.

Rich Waldron

Routing takes seconds and the first call takes hours. Where the time goes between a form fill and a rep's first touch, and what to fix first.

Rich Waldron

Most password resets are routine. The one that isn't is a phishing attempt. How to automate password resets with an identity check worth trusting.

Rich Waldron

A nightly file has run for eleven years and nobody knows its rules. Why batch file feeds outlive migrations, and how to move them onto APIs.

Rich Waldron

A community npm package quietly shipped an MCP server that exfiltrated email data. That pattern is the MCP work now waiting on every IT leader's desk.

Rich Waldron

Gartner found 17% of enterprises have deployed AI agents and 42% more plan to within a year. What its first Agentic AI Hype Cycle says about that gap.

Rich Waldron

Connector counts get the attention. Usability is what now decides how fast an AI program moves, and Nucleus Research has named Tray.ai a Leader again.

Rich Waldron

Tray.ai is a Visionary in the 2026 Gartner Magic Quadrant for iPaaS. The more interesting story is what the quadrant says about the integration era.

Rich Waldron

Your agent is live. Is it doing anything that matters? Counting tokens and conversations tells you something happened, not whether it got you anywhere.

Rich Waldron

95% of enterprise AI pilots fail because teams skip foundational AI architecture decisions. Learn how the right architecture helps AI agents scale.

Rich Waldron

AI agents are everywhere, but without AI orchestration they create chaos. Learn why enterprises need unified platforms to govern and scale AI agents.

Rich Waldron

The first agent is easy. By the fifth, nobody knows what each one touches or who owns it. What AI agent sprawl is, and how to manage AI agents at scale.

Rich Waldron

An HR tool flags a risk and the compliance system ignores it. Fragmented AI is a governance problem first, and IT ends up refereeing the contradictions.

Rich Waldron

Learn how to build AI agents that scale across the enterprise. Compare prebuilt agents, DIY builds, domain tools, and AI orchestration platforms.

Rich Waldron

Tray CEO Rich Waldron on how CIOs end up refereeing between siloed AI systems, and what orchestration puts back under their control.

Rich Waldron

Tray.ai CEO Rich Waldron shares strategic insights from the Gartner IT Symposium on pacing AI adaption, balancing innovation and driving business results.

Rich Waldron

Integration platforms built for a static pre-cloud world are the wrong foundation for AI work. What a CIO should demand from a modern iPaaS instead.

Rich Waldron

AI misalignment is emerging as a major challenge for enterprises adopting AI across SaaS tools. Learn how to align AI systems, governance, and workflows.

Rich Waldron

Gartner® Names Tray.ai as a Sole Challenger in the 2023 iPaaS Magic Quadrant™. Learn why we're at the forefront of a tectonic shift in automation.

Rich Waldron

Every account is green until the week it cancels. Why customer health scores miss churn, and how to build one with signals, reasons and a back-test.

Rich Waldron

Learn how organizations build a sustained competitive advantage with automation maturity.

Rich Waldron