Connectors / Customer service · HTTP Connector

Automate Podium with Tray.ai

Create a contact, send a message and add a conversation note in Podium, and start a workflow when Podium sends “Message sent”.

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What can you do with Podium on Tray.ai?

Podium is a customer communication platform for local businesses, combining text messaging, review requests, payments and lead capture in one inbox. Tray.ai connects to Podium through the HTTP Connector, so your workflows can call the Podium API alongside the rest of your stack. API access comes through Podium's partner program or API plan, so you need approved credentials first.

  • When Podium sends “Review created”, post the review to your team chat so managers can respond.
  • Create a review invite when a job is marked complete in your field service system.
  • Log the conversation on the customer's record in your CRM when Podium sends “Message received”.
Connects through
HTTP Connector
Authentication
OAuth 2.0
Base URL
https://api.podium.com/v4

Set it up

Connect Podium to Tray.ai

Each step uses Podium's own API details, from its documentation.

Step 1

Sign in to Podium with OAuth 2.0

Ask Podium for API access. Once it's approved, set up an OAuth 2.0 authentication with the client ID and secret of an OAuth app you register with Podium. Sign in once and every step reads the token from there.

Step 2

Point the HTTP Client at the API

Add an HTTP Client step and use https://api.podium.com/v4 as the base URL. Or paste a cURL example from Podium's API docs, and Tray.ai fills in the method, URL, and headers.

Step 3

Start with “List contacts”

It's one of 24 documented actions, under Contacts. The response comes back as data the next step can map into your other apps.

Step 4

Start workflows from Podium events

Give Podium the URL of a Tray.ai webhook trigger. “Message sent” can then start a workflow, and so can 7 other events.

How the HTTP Connector works

Give your AI agents Podium tools

Build an MCP server on Podium in Agent Gateway and choose which actions your agents can call. Every call runs with access control and an audit trail. How Agent Gateway works

  • List contacts
  • List messages
  • List conversations
  • List reviews
  • List invoices
  • List locations
  • Get a contact
  • Create a contact

What the Podium API covers

6 resources and 24 documented actions, each one a call the HTTP Connector can make from a Tray.ai workflow. Podium gives API access on request, so approved credentials come first. Connecting it takes a few clicks: here's how.

Contacts

  • List contacts
  • Get a contact
  • Create a contact
  • Update a contact
  • Delete a contact

Messages

  • List messages
  • Get a message
  • Send a message

Conversations

  • List conversations
  • Get a conversation
  • Update a conversation
  • Add a conversation note

Reviews

  • List reviews
  • Get a review
  • Create a review invite
  • Respond to a review

Invoices

  • List invoices
  • Get an invoice
  • Create an invoice
  • Cancel an invoice
  • Refund an invoice

Locations

  • List locations
  • Get a location
  • Update a location

Events Podium can send to a Tray.ai webhook trigger

  • Message sent
  • Message received
  • Message failed
  • Contact created
  • Contact updated
  • Contact deleted
  • Review created
  • Review updated

Checked against Podium's own documentation on 2026-10-22

docs.podium.com/reference/introduction

How Tray.ai makes this work

Podium plugs into the whole Tray.ai platform

Intelligent Integration

Integrate and automate across 9,000+ apps, databases, APIs, and services with visual workflows, error handling, and observability.

Learn more →

Agent Builder

Build AI agents that read, write, and take action in Podium — with guardrails, audit, and human-in-the-loop.

Learn more →

Agent Gateway for MCP

Expose Podium actions as governed MCP tools — observable, rate-limited, authenticated.

Learn more →

Tray Helix

Build apps on Podium data with your AI assistant, then deploy, run, and govern them on Tray.ai.

Learn more →

More customer service apps on Tray.ai

Dedicated connectors and other apps Tray.ai reaches in the same category. See every customer service connector →

Frequently asked questions

What can a Tray.ai workflow do in Podium?

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The Podium API documents 24 actions across 6 resources (Contacts, Messages, Conversations, Reviews, Invoices, Locations). For example: List contacts; List messages; List conversations. A workflow can make any documented call through the HTTP Connector.

How does Tray.ai authenticate with Podium?

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The Podium API uses OAuth 2.0. You save it once as a Tray.ai authentication, and the HTTP Connector adds it to every request.

Which Podium events can start a Tray.ai workflow?

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Podium sends 8 events to a webhook URL, for example: Message sent; Message received; Message failed; Contact created; Contact updated; Contact deleted; Review created; Review updated. A Tray.ai webhook trigger receives them and starts a workflow.

Do I need special access to the Podium API?

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Yes. Podium gives API access on request, so you need approved credentials before a Tray.ai workflow can call it.

See Podium working against your stack.

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