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Connectors / Customer service · HTTP Connector
Automate Hiver with Tray.ai
Create a tag and create a shared draft in Hiver. Connect Hiver to the rest of your customer service stack with Tray.ai.
What can you do with Hiver on Tray.ai?
Hiver is a shared inbox and help desk that runs inside Gmail, letting teams assign, tag, and track customer emails together. Tray.ai connects to Hiver through the HTTP Connector, so your workflows can call the Hiver API alongside the rest of your stack.
- When an order ships, create a note on the customer's conversation so agents can see the status.
- Create a shared draft from your order system's details so an agent can check the reply before sending.
- Update a conversation when your billing system shows the customer's refund has gone through.
- List conversations each morning and post the count of open ones to your team chat.
- Connects through
- HTTP Connector
- Authentication
- A bearer token
- Base URL
- https://api2.hiverhq.com/v1
Set it up
Connect Hiver to Tray.ai
Each step uses Hiver's own API details, from its documentation.
Step 1
Save Hiver's API token
Save the token Hiver issues as a Tray.ai authentication. The HTTP Client sends it as a bearer token on every call. The token stays out of the workflow and out of the logs.
Step 2
Point the HTTP Client at the API
Add an HTTP Client step and use https://api2.hiverhq.com/v1 as the base URL. Or paste a cURL example from Hiver's API docs, and Tray.ai fills in the method, URL, and headers.
Step 3
Start with “List inboxes”
It's one of 11 documented actions, under Inboxes. The response comes back as data the next step can map into your other apps.
Step 4
Hand it to an AI agent
Wrap “Get an inbox” and “List inbox users” in workflows, and Tray.ai's Agent Gateway for MCP publishes them as governed tools Claude and other AI agents can call.
Give your AI agents Hiver tools
Build an MCP server on Hiver in Agent Gateway and choose which actions your agents can call. Every call runs with access control and an audit trail. How Agent Gateway works
- List inboxes
- Get inbox tags
- List conversations
- Get an inbox
- List inbox users
- Search inbox tags
- Create a tag
- Get a conversation
What the Hiver API covers
3 resources and 11 documented actions, each one a call the HTTP Connector can make from a Tray.ai workflow. Connecting it takes a few clicks: here's how.
Inboxes
- List inboxes
- Get an inbox
- List inbox users
Tags
- Get inbox tags
- Search inbox tags
- Create a tag
Conversations
- List conversations
- Get a conversation
- Update a conversation
- Create a shared draft
- Create a note
Checked against Hiver's own documentation on 2026-10-22
How Tray.ai makes this work
Hiver plugs into the whole Tray.ai platform
Intelligent Integration
Integrate and automate across 10,100+ apps, databases, APIs, and services with visual workflows, error handling, and observability.
Learn more →Agent Builder
Build AI agents that read, write, and take action in Hiver — with guardrails, audit, and human-in-the-loop.
Learn more →Agent Gateway for MCP
Expose Hiver actions as governed MCP tools — observable, rate-limited, authenticated.
Learn more →Tray Helix
Build apps on Hiver data with your AI assistant, then deploy, run, and govern them on Tray.ai.
Learn more →More customer service apps on Tray.ai
Dedicated connectors and other apps Tray.ai reaches in the same category. See every customer service connector →
Frequently asked questions
What can a Tray.ai workflow do in Hiver?
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The Hiver API documents 11 actions across 3 resources (Inboxes, Tags, Conversations). For example: List inboxes; Get inbox tags; List conversations. A workflow can make any documented call through the HTTP Connector.
How does Tray.ai authenticate with Hiver?
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The Hiver API uses a bearer token. You save it once as a Tray.ai authentication, and the HTTP Connector adds it to every request.
See Hiver working against your stack.
We'll walk through a tailored demo with your systems plugged in.
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