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Connectors / Customer service · HTTP Connector
Automate Helpshift with Tray.ai
Create an issue, create a FAQ and create a section in Helpshift, and start a workflow when Helpshift sends “Issue created”.
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What can you do with Helpshift on Tray.ai?
Helpshift is a customer support platform for mobile apps and games, handling in-app chat, issue tracking, bots, and FAQ content. Tray.ai connects to Helpshift through the HTTP Connector, so your workflows can call the Helpshift API alongside the rest of your stack. API access comes through Helpshift's partner program or API plan, so you need approved credentials first.
- When Helpshift sends “Issue created”, flag paying players to the account team in your CRM.
- When Helpshift sends “New message”, alert the on-shift agent in your team chat.
- Create a FAQ when a new article is approved in your knowledge base.
- Bulk update issues to resolved after a fix ships, using the release list in your engineering tracker.
- Connects through
- HTTP Connector
- Authentication
- Basic authentication
- Base URL
- https://api.helpshift.com/v1/{domain}
Set it up
Connect Helpshift to Tray.ai
Each step uses Helpshift's own API details, from its documentation.
Step 1
Save Helpshift's username and password
Ask Helpshift for API access. Once it's approved, save the credentials Helpshift gives you as a Tray.ai authentication. The HTTP Client sends them as basic auth. They stay out of the workflow and out of the logs.
Step 2
Point the HTTP Client at the API
Add an HTTP Client step and use https://api.helpshift.com/v1/{domain} as the base URL. Or paste a cURL example from Helpshift's API docs, and Tray.ai fills in the method, URL, and headers.
Step 3
Start with “List issues”
It's one of 18 documented actions, under Issues. The response comes back as data the next step can map into your other apps.
Step 4
Start workflows from Helpshift events
Give Helpshift the URL of a Tray.ai webhook trigger. “Issue created” can then start a workflow, and so can 2 other events.
What the Helpshift API covers
5 resources and 18 documented actions, each one a call the HTTP Connector can make from a Tray.ai workflow. Helpshift gives API access on request, so approved credentials come first. Connecting it takes a few clicks: here's how.
Issues
- List issues
- Get an issue
- Create an issue
- Update an issue
- Bulk update issues
- Add a message
FAQs
- Get a FAQ
- Suggest FAQs
- Create a FAQ
- Update a FAQ
FAQ sections
- List sections
- Get a section
- Create a section
- Update a section
Apps
- List apps
- Get an app
Users
- List users
- Get a user
Events Helpshift can send to a Tray.ai webhook trigger
- Issue created
- Issue updated
- New message
Checked against Helpshift's own documentation on 2026-10-22
How Tray.ai makes this work
Helpshift plugs into the whole Tray.ai platform
Intelligent Integration
Integrate and automate across 6,000+ apps, databases, APIs, and services with visual workflows, error handling, and observability.
Learn more →Agent Builder
Build AI agents that read, write, and take action in Helpshift — with guardrails, audit, and human-in-the-loop.
Learn more →Agent Gateway for MCP
Expose Helpshift actions as governed MCP tools — observable, rate-limited, authenticated.
Learn more →Tray Helix
Build apps on Helpshift data with your AI assistant, then deploy, run, and govern them on Tray.ai.
Learn more →More customer service apps on Tray.ai
Dedicated connectors and other apps Tray.ai reaches in the same category. See every customer service connector →
Frequently asked questions
What can a Tray.ai workflow do in Helpshift?
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The Helpshift API documents 18 actions across 5 resources (Issues, FAQs, FAQ sections, Apps, Users). For example: List issues; Get a FAQ; List sections. A workflow can make any documented call through the HTTP Connector.
How does Tray.ai authenticate with Helpshift?
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The Helpshift API uses basic authentication. You save it once as a Tray.ai authentication, and the HTTP Connector adds it to every request.
Which Helpshift events can start a Tray.ai workflow?
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Helpshift sends 3 events to a webhook URL, for example: Issue created; Issue updated; New message. A Tray.ai webhook trigger receives them and starts a workflow.
Do I need special access to the Helpshift API?
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Yes. Helpshift gives API access on request, so you need approved credentials before a Tray.ai workflow can call it.
See Helpshift working against your stack.
We'll walk through a tailored demo with your systems plugged in.
Thanks — someone from our team will be in touch soon.