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Connectors / Customer service · HTTP Connector
Automate LiveChat with Tray.ai
Start a chat, add a user to a chat and update a customer in LiveChat, and start a workflow when LiveChat sends “Incoming chat”.
What can you do with LiveChat on Tray.ai?
LiveChat is customer service software for chatting with website visitors, letting agents answer, transfer and close chats and keep customer records. Tray.ai connects to LiveChat through the HTTP Connector, so your workflows can call the LiveChat API alongside the rest of your stack.
- When LiveChat sends “Incoming chat”, look up the visitor in your CRM so the agent sees their account.
- When LiveChat sends “Chat deactivated”, save the transcript to the customer's record in your help desk.
- Update a customer in LiveChat with their plan and account owner from your CRM.
- Connects through
- HTTP Connector
- Authentication
- Basic authentication or OAuth 2.0
- Base URL
- https://api.livechatinc.com/v3.6/agent/action
Set it up
Connect LiveChat to Tray.ai
Each step uses LiveChat's own API details, from its documentation.
Step 1
Save LiveChat's username and password
Save the credentials LiveChat gives you as a Tray.ai authentication. The HTTP Client sends them as basic auth. They stay out of the workflow and out of the logs.
Step 2
Point the HTTP Client at the API
Add an HTTP Client step and use https://api.livechatinc.com/v3.6/agent/action as the base URL. Or paste a cURL example from LiveChat's API docs, and Tray.ai fills in the method, URL, and headers.
Step 3
Start with “List chats”
It's one of 12 documented actions, under Chats. The response comes back as data the next step can map into your other apps.
Step 4
Start workflows from LiveChat events
Give LiveChat the URL of a Tray.ai webhook trigger. “Incoming chat” can then start a workflow, and so can 3 other events.
Give your AI agents LiveChat tools
Build an MCP server on LiveChat in Agent Gateway and choose which actions your agents can call. Every call runs with access control and an audit trail. How Agent Gateway works
- List chats
- Send a message event
- Add a user to a chat
- Get a customer
- Start a chat
- Get a chat
- Deactivate a chat
- Transfer a chat
What the LiveChat API covers
4 resources and 12 documented actions, each one a call the HTTP Connector can make from a Tray.ai workflow. Connecting it takes a few clicks: here's how.
Chats
- List chats
- Start a chat
- Get a chat
- Deactivate a chat
- Transfer a chat
Events
- Send a message event
- Upload a file
Chat users
- Add a user to a chat
- Remove a user from a chat
Customers
- Get a customer
- Update a customer
- Ban a customer
Events LiveChat can send to a Tray.ai webhook trigger
- Incoming chat
- Chat deactivated
- Chat transferred
- Incoming event
Checked against LiveChat's own documentation on 2026-10-22
How Tray.ai makes this work
LiveChat plugs into the whole Tray.ai platform
Intelligent Integration
Integrate and automate across 10,100+ apps, databases, APIs, and services with visual workflows, error handling, and observability.
Learn more →Agent Builder
Build AI agents that read, write, and take action in LiveChat — with guardrails, audit, and human-in-the-loop.
Learn more →Agent Gateway for MCP
Expose LiveChat actions as governed MCP tools — observable, rate-limited, authenticated.
Learn more →Tray Helix
Build apps on LiveChat data with your AI assistant, then deploy, run, and govern them on Tray.ai.
Learn more →More customer service apps on Tray.ai
Dedicated connectors and other apps Tray.ai reaches in the same category. See every customer service connector →
Frequently asked questions
What can a Tray.ai workflow do in LiveChat?
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The LiveChat API documents 12 actions across 4 resources (Chats, Events, Chat users, Customers). For example: List chats; Send a message event; Add a user to a chat. A workflow can make any documented call through the HTTP Connector.
How does Tray.ai authenticate with LiveChat?
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The LiveChat API uses basic authentication and OAuth 2.0. You save it once as a Tray.ai authentication, and the HTTP Connector adds it to every request.
Which LiveChat events can start a Tray.ai workflow?
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LiveChat sends 4 events to a webhook URL, for example: Incoming chat; Chat deactivated; Chat transferred; Incoming event. A Tray.ai webhook trigger receives them and starts a workflow.
See LiveChat working against your stack.
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