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Adam White
Editor-in-Chief
42 posts
Operations in practiceThe 10 GTM apps worth building yourselfTen GTM apps RevOps teams are building for themselves, what each one has to do, and the point where each one stops being something the team can rely on.
Operations in practiceWhy the customer 360 never sticksWhat you know about one customer sits in eight systems, and four teams each need a different view of it. One shared dashboard can't serve all four.
Operations in practiceThe order-to-cash process: where it breaks and what to fix firstThe order-to-cash process runs across CRM, CPQ, ERP, and billing. Here are the handoffs that break it, why they stay broken, and what to automate first.
Agent development and automationMCP access reviews: who can still call whatAccess to MCP tools only grows. Why access reviews change nothing, and how to run one that owners act on.
Executive perspectives7 questions every vibe-coded app must answerWho is actually allowed to say yes to a vibe-coded app? Most teams can name who built it faster than they can name who approved it. Settle that first.
Architecture and integrationWhy your integration backlog leads to ungoverned vibe-coded appsAn integration request sits in the queue for months. The team waiting builds it themselves, and it comes back to IT as an app nobody reviewed.
Executive perspectivesWhen to start your Workato renewal review, and what to do at each stageProcurement forwards the renewal ninety days out. By then the scope of the next term is set, and the work that would change it takes longer than that.
Operations in practiceWhat it costs to run n8n yourselfMost of the cost of self-hosted n8n is engineering time. Here's where it goes, with a calculator to work out your own number.
Operations in practiceWhen the next n8n CVE drops, who patches it?n8n ships security advisories in batches, and this year the batches have landed about a fortnight apart. Self-hosted, applying them is your team's job.
Operations in practiceIncident management: why incidents come backThe incident closes, the postmortem lists five actions, and months later the same thing fails again. Why incidents come back, and what to fix first.
Operations in practiceWhy n8n drops records without an error, and what you own at volumeMerge nodes drop items without raising an error. Here's what causes it, what else changes as volume grows, and how to check your own setup.
Architecture and integrationSchema changes: why one renamed field breaks fiveA renamed picklist value fails nothing and changes every report that groups by it. Why schema changes break integrations, and what to fix first.
Operations in practiceWho owns your SOC 2 report when you self-host n8n?The controls a reviewer wants to see are the same either way. Who builds and proves them is not.
Operations in practiceCustomer data matching: why records multiplyThe same customer sits in the CRM, the ERP, billing and the help desk under four names. Why matching fails, what it costs every later step, and what to fix first.
Architecture and integrationHow to go headless without forking your teamGoing headless moves integration into the AI IDE. When code and the visual builder edit different copies of a workflow, your team forks. Here's the fix.
Architecture and integration5 questions every enterprise should ask before choosing an iPaaSCan your integration layer keep up with your AI roadmap, or is it the thing slowing it down? What to ask a vendor, and which answers should worry you.
Agent development and automationMCP is making your AI bill unpredictable. Here's why.Your AI bill climbed and no single team is to blame. The answer is not in your query logs. It is in the tool definitions loading before anyone types.
Agent development and automationDrops of determinism: the fix for MCP agents that keep getting it wrongInconsistent agent behavior is a tool design problem, not a model problem. How J.W. Pepper made MCP agents reliable with workflow-backed tools.
Agent development and automationShadow MCP is the new shadow ITEvery office has a propped-open side door nobody watches. An ungoverned MCP server is that door, and it inherits whatever access its builder had.
Executive perspectivesWhat AI will really change at work in 2026AI will change work in 2026, but not the way most teams expect. Learn how agents, orchestration, and governance reshape specific roles across the enterprise.
Agent development and automationChatGPT vs Claude vs GeminiA practical comparison of ChatGPT, Claude, and Gemini for enterprise AI agents, focused on performance, security, governance, and real-world operability.
Agent development and automationAgent vs copilot vs chatbot: Understanding the differenceAgents, copilots, and chatbots serve different roles in enterprise AI. Learn how they differ in autonomy, capability, and architecture, and when to use each.
Agent development and automationEverything you need to know about AI agents for HRHR holds the most sensitive data in the company and the most repetitive queue. That combination is why it is a good first place to put an AI agent.
Agent development and automationFinding your AI agent Goldilocks zoneNot every workflow needs an AI agent. Learn when to use AI agents and how to find the enterprise “sweet spot” for automation.
Agent development and automationWhat it really takes for enterprise AI readinessAI readiness requires more than models. Learn how Yext transformed integration into AI infrastructure to scale AI safely across the enterprise.
Customer storiesAI Agents in action: Lessons from tech innovatorsMost AI agents are chatbots with better branding. What changed for the tech teams whose agents started opening tickets and resetting passwords.
Agent development and automationEverything you need to know about ITSM agents58% of organizations say IT loses five-plus hours a week to repetitive requests. What an ITSM agent solves, and how to deploy one without the pitfalls.
Operations in practiceHow low-code workflow automation speeds up IT projectsFind out why companies are choosing low-code workflow automation platforms to accelerate IT projects.
Operations in practiceAccounts receivable automation: where cash stallsThe customer paid, the invoice still shows open, and collections keeps chasing. Why accounts receivable stalls, and what to automate first.
Operations in practiceThe ultimate guide to hiring a RevOps ManagerDiscover what makes a great RevOps Manager, what their first 90 days should look like, and what critical platform they need for success.
Operations in practiceNPS in Salesforce: why detractors go unansweredA detractor explains exactly why they are leaving, and the comment sits in a survey tool nobody opens. How to get NPS into Salesforce, and what to fix first.
Operations in practiceIT onboarding process: access before day oneNew hires spend their first week waiting for logins. How the IT onboarding process gets access ready before day one, and keeps it right after.
Operations in practiceAccelerate revenue growth with order-to-cash automationEnd manual work and automate your way to cash faster with order-to-cash (O2C) automation.
Operations in practiceWebinar lead follow-up: why event leads go coldRegistrations arrive late, badge scans wait a week, and no-shows get thanked for attending. Why event leads go cold and what to fix first.
Agent development and automation5 signs you need to uplevel your automation platformIf you are cutting corners on a process because the tool cannot draw it, the tool is the problem. When point-to-point automation stops being enough.
Operations in practiceGetting started with RevOps: A Beginner’s GuideLearn everything you need to know for getting started with Revenue Operations in this beginner’s guide.
Architecture and integrationiPaaS vs RPA: What’s the difference?RPA copies mouse clicks. iPaaS calls APIs. Which one fits depends on whether your process runs on legacy screens or on systems with a real interface.
Architecture and integrationWhat are webhooks, and why do they fire twice?Webhooks tell one app that something happened in another. What they are, why they often arrive twice, and how to deliver them reliably.
Architecture and integrationWhat are embedded integrations? A beginner’s guideLearn the what, why, and how of embedded integration platforms in this beginner’s guide.
Architecture and integrationServerless workflows go mainstream to meet data demandsLearn how growth-focused businesses are turning to serverless workflows to achieve their data integration and automation initiatives.
Architecture and integrationEmbedded integrations are table stakes for software vendorsIf you work in software, API integrations for your product with your customers’ tech stack are no longer a nice-to-have. Your customers expect them.
Architecture and integrationAutomation drives low-code digital transformationLearn how the surge in demand for automation and integration promotes businesses to adopt a low code digital transformation strategy.
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