Tray.ai
Tray.ai editorial
Default byline for Tray.ai team posts — product updates, thought leadership, how-to guides. Individual named authors are in separate entries.
77 posts
Architecture and integration5 reasons your API Gateway won't cut it as your AI GatewayAI is transforming businesses at breakneck speed, but your API gateway could be the bottleneck holding you back. Learn the five critical reasons enterprises need AI Gateways to deliver AI projects faster.
Customer storiesQ&A: Inside Bynder’s integration strategyLearn how Bynder cured their integration headaches in this insightful conversation with Bill Keiffer, Solutions Architect at Bynder.
NewsWelcome to Tray.ai: The fast, flexible, and safe AI-ready iPaaSDiscover how Tray.io has evolved to become Tray.ai and the enhancements we have made to our native AI capabilities and native AI infrastructure.
NewsTray and Amazon Bedrock: Boosting sales prep efficiencyLearn how sales teams automate sales preparation with AI using Tray and Amazon Bedrock to research accounts, summarize insights, and prepare for meetings faster.
Architecture and integrationWorking with the Intercom API: What you need to knowTired of manually exporting Intercom data? We’ll show you the fundamentals of the Intercom API, key data types, and how to boost retention and revenue.
Architecture and integrationIntroduction to working with Slack programmaticallyLearn how to use Slack’s API to increase collaboration and productivity throughout your organization dramatically. Build Slack apps that help you do more faster.
Operations in practiceSolving the challenges of modern customer support with automationLearn how to solve the challenges of modern customer support with automation.
Architecture and integrationTurning real-time event streams into game-changing valueAutomate streaming event data with ease on the Tray Platform.
Operations in practiceBuild a revenue operations team as a revenue ops leaderThis article discusses best practices to build out a revenue operations team while developing your own skills as a revenue operations leader.
Operations in practiceHow to automate lead enrichmentLead enrichment is a critical step in the lead lifecycle management process which includes lead uploads, lead-to-account matching, lead routing, and follow-up.
Operations in practiceHow to automate lead list uploadsLead lifecycle management begins with lead intake. Automating lead list uploads gets accurate leads to sales reps for faster follow-up, resulting in higher conversion rates.
Operations in practiceHow to automate lead-to-account matching to drive alignmentLearn how to automate lead-to-account matching to drive sales, marketing, and revenue alignment and increase sales productivity by saving the time of prospecting leads in already-existing accounts.
Operations in practiceHow to automate lead routing to win more dealsIncrease sales productivity and boost revenue by automating lead routing to rapidly execute lead assignment rules. Go beyond Salesforce lead assignment rules with automation.
Agent development and automationNavigating the AI Adoption LadderExplore the AI Adoption Ladder: a guide to transitioning from AI curiosity to strategic integration, unlocking transformative growth and competitive edge.
Executive perspectivesTray named a Visionary in the 2024 Gartner® Magic Quadrant™ for iPaaSIn the 2024 Gartner Magic Quadrant for iPaaS, Gartner highlighted Tray’s Market Responsiveness and Innovation.
Operations in practiceDrive sales-marketing alignment by sharing sales winsAlign your go-to-market efforts, offer greater visibility into deals, and boost morale in distributed organizations by automatically sharing sales wins.
NewsExtend your automation reach with new templates & connectorsIntroducing new and enhanced connectors and templates for improved connectivity and automation reach.
Operations in practiceHow to integrate Facebook lead ads data with SalesforceLearn how to integrate Facebook lead ads data with Salesforce. We'll discuss how to drive lead conversion and get the most out of your CRM by integrating Facebook lead ads data with Salesforce.
NewsIntroducing Tray Academy CertificatesUnlock your full automation potential with new certificate courses for the Tray platform. We are thrilled to announce the launch of our brand-new certificate courses at Tray Academy!
NewsTray.ai partners with Amazon Web Services (AWS)Use Tray to transform processes and boost operational efficiency by integrating your tech stack with applications powered by the leading cloud infrastructure provider.
Operations in practiceMaximize attendance & reduce no-shows with data-driven automationFind out which prospects are most likely to no-show meetings by automating your CRM. Learn how to increase attendance rates and drive better sales decisions.
NewsIntroducing new beginner courses on Tray AcademyGet started building on the Tray platform with our new Platform Builder Beginner learning path now available on Tray Academy.
Operations in practiceHow to speed up manual lead enrichment with automationIf you’re in marketing operations, you already know the importance of lead enrichment - ensuring every lead is complete including their full name, location, company name, company size, and other details key to running your business.
Operations in practiceA look at the Tray Salesforce Marketing Cloud connectorAlert your sales team of new expansion opportunities by tracking subscriptions in your payment processing platform and consolidating single-user accounts.
Operations in practiceEdge out competitors by automating conversation intelligenceHow to instantly alert sales reps of competitor mentions in customer calls
Operations in practiceHow to integrate NPS into Salesforce CRMCustomer marketing starts with uncovering the most delighted customers. But this is a challenge for most organizations. If you have lots of clients that are happy, how do you find the thrilled ones that will jump at the opportunity to sing your praises?
Architecture and integrationPersistent data storage at the solution instance levelSharing dynamic data amongst a group of workflows that are unique to a specific end-user is easy with Tray Embedded.
Operations in practiceScale onboarding and security with automated provisioningEnable your team with the tools they need to succeed, faster. Automate new access requests to drive efficiency and meet stringent security standards.
Architecture and integrationWorking with ADP Workforce Now APIs for HR and payrollLearn about ADP Workforce Now APIs for HR and payroll. We’ll review application types, popular APIs, and use cases so you can deliver an exceptional employee experience.
Operations in practiceAuto-detect upsells & renewals to grow customer accountsLearn how to grow account value and prevent revenue leakage by automatically identifying strategic upsell opportunities among your most active customers.
Operations in practiceAutomate your marketing metrics in 4 simple stepsLearn how to automate digital marketing metrics to drive actionable marketing insights faster.
Operations in practiceConvert more leads and retain customers with chat insightsConvert more leads and retain more customers with chat insights. Learn how to pipe data to your database to fuel analytics and campaigns.
Operations in practiceEngage high-intent leads from G2 buyer intent dataLearn how to find and engage leads that are searching for you and competitors in your space using automation and APIs.
Operations in practiceAccelerate trade show lead follow-up with automationLearn how to deliver personalized, timely follow-up on trade show leads through automated lead uploads to your sales engagement platform.
Operations in practiceMaximize webinar leads with video conferencing integrationReduce lead follow-up time and improve the experience of your virtual events and webinars by integrating your video conferencing tools with your tech stack.
Operations in practiceHow to automate the entire lead lifecycleLearn how to automate the entire lead lifecycle to speed up lead management, follow up faster and convert more leads. Build an automated lead management system without separate lead management software, with an easy-to-use clicks or code approach.
Operations in practiceThe ultimate guide to updating Salesforce in bulkEasily mass update leads, contacts, and opportunities in Salesforce. Learn everything you need to know about Salesforce batch updates in our ultimate guide.
Operations in practiceAutomating lead list upload for faster lead follow-upLearn how automating lead list uploads enables faster follow-up, sales efficiency, and reliable data.
Operations in practiceThe ultimate guide to automating the entire lead lifecycleLearn how automation brings speed, flexibility, and reliability to your sales pipeline so no lead gets left behind in this ultimate guide to lead lifecycle management.
Operations in practiceMaximize trade show ROI by automating target listsLearn how to identify likely trade show attendees in advance and with minimal manual effort via automated enrichment to drive better booth attendance.
Operations in practiceRespond faster to web chats and streamline sales follow-upLearn how to boost sales productivity and respond faster to sales inquiries on web chat with automation easy enough for sales teams to use.
Architecture and integrationEmbedded integrations: Everything you need to knowProduct and engineering leads need embedded integrations to accelerate their integration roadmap and beat the competition. Here’s what you need to know.
Operations in practiceBoost sales outreach with trade show insights sent to your CRMLearn how to strengthen your sales outreach and instantly prioritize hot leads from trade shows with automated note uploads to your CRM.
Operations in practiceThe six habits of highly successful business technologistsAttention business technologists: learn how to master business operations by integrating technology and automating processes for any system with clicks or code.
Operations in practiceHow to boost sales productivity by automating away chat spamWith an automated process for spam management, sales teams can spend more time working on tasks that generate meaningful impact. We breakdown a workflow that automates away chat spam in Intercom to boost sales productivity.
Operations in practiceLead routing and scoring simplified: From data to ROILead management is all about intent. Facilitating a prospect’s interest is an important step in eventually cultivating leads, but even the coldest leads can express intrigue without necessarily intending to buy.
Architecture and integrationWhat are webhooks? (for non-technical people)What are webhooks, and more importantly, why does someone like you with expertise in operations, revenue, or marketing, keep hearing about them lately?
Architecture and integrationFive reasons why services teams need an integration solutionStruggling to meet demand for customer integrations? See how savvy services teams are delivering integrations faster, reducing churn, boosting MRR, and more.
Operations in practiceAutomate churn prediction and re-engage opt-out customersLearn how to re-engage customers on the brink of churning with opt-out alerts, reminders, and batch CRM maintenance.
Operations in practiceHow to automate deep-funnel SEM bidding for B2B Target ROASLearn how to use automation to set B2B Target ROAS bidding for deep-funnel SEM campaigns.
Operations in practiceQualify leads and grow engagement by identifying intent in dataLearn how to enrich your marketing automation platform with data from a learning management system to qualify leads and engage customers.
Operations in practiceHow to align your tech stack with your organizationLearn how to drive adoption and ROI from your tech stack by aligning it with your team.
Operations in practiceEngage prospects on demand with direct mail automationIn this walkthrough, learn how to enhance your marketing and sales relationships with rapid and personalized direct mail automation.
Architecture and integrationPower data-driven insights with AWS automation for cloud storageLearn how to augment your favorite cloud-based data storage tools (like AWS) with automation to craft processes that pipe and analyze data faster.
Operations in practiceDrive down CPC and target the best leads automaticallyLearn how you can tap into the lead data in your tech stack to automate audience management in your ad platform. Target your best leads and lower CPC.
Operations in practiceMicrosoft Teams integrations made easyEasily build a Microsoft Teams integration to efficiently orchestrate approvals and employee experience processes to improve business performance.
Operations in practiceExceed SDR quota with automated activity metricsLearn how to build an automated activity metrics readout that helps SDR teams stay on track and gives visibility throughout your sales organization.
Operations in practiceMaximizing HubSpot FormsLearn how you can extend the power of HubSpot Forms to the rest of your tech stack to quickly target your best leads.
Operations in practiceHow to secure Slack with low-code automationImprove Slack security and alert your IT department when teams accidentally share sensitive information with low-code automation.
Operations in practiceStreamline strategic sales with an automated deal deskDeal desks streamline the sales cycle and help you efficiently process non-standard sales deals. Learn how to accelerate growth by automating your deal desk.
Operations in practiceWin more deals by automating win/loss analysis and insightsLearn how to shape a sales strategy that wins more deals by integrating valuable win/loss analysis and insights into your tech stack.
Operations in practiceThe practical guide to building the perfect tech stack for RevOpsThis article covers how to buy apps for your revenue tech stack to provide you the best solutions to your everyday operations challenges and provide your team the highest ROI.
Operations in practiceIncrease conversions with automated sales meeting follow-upLearn how to schedule fully automated outreach to prospects that have booked sales meetings, increasing meeting attendance and sales conversion rates.
Operations in practiceAutomate your way to CRM data hygieneThis article will cover exactly how sales operations experts can use automation to ensure constant, auto-refreshed CRM data to enable their sales teams. Data hygiene is an essential issue for sales operations professionals.
Operations in practiceHow to scale high-volume e-commerce order fulfillmentMeet growing demand and ensure seamless order fulfillment by integrating your e-commerce solution with inventory and logistics management.
Operations in practiceStoring a last modified time stamp on a solution instanceEver wonder when your solution instance was last modified? Perhaps you want to know the previous state information before modification? This blog post will delve into how to store various information whenever a solution instance has been modified.
Architecture and integrationTranslating programming constructs to Tray workflowsHow do I implement a function in Tray? What about a switch statement? While loops? This blog will walk through how to implement such programming constructs in Tray.
Operations in practiceHow to load LinkedIn lead data into your CRMLearn to load LinkedIn lead data into your CRM. We'll review LinkedIn lead gen APIs, functionality, and common challenges with loading LinkedIn lead data into your CRM.
Operations in practiceHow to personalize email nurture streams with automationLearn how to grow engagement in your nurture campaigns by identifying and segmenting leads based on the pages they visit on your website.
Operations in practiceExpand customer marketing with automated customer advocacySecure more reviews, testimonials, and case studies with automated customer marketing campaigns. Learn how you can easily integrate and automate your tech stack.
Operations in practiceThe professional guide to revenue operationsA revenue operations team includes marketing operations, sales operations, and customer operations. Learn the role, challenges, and how to win in revenue ops.
Operations in practiceSales operations best practices: Closing the sales to revenue gapSales ops best practices need to include integration and automation As an operations expert, you’ve already developed a full playbook of sales operations best practices that covers how you assign and track opportunities, close deals, and report revenue.
Operations in practiceHow to automate marketing analyticsThe best marketing analytics automation gives you the speed and accuracy that comes from combining critical marketing data that’s typically siloed across multiple channels. Learn how we used the Tray platform to automate our marketing analytics.
Operations in practiceJira integration made easy with the Jira connectorBuild a Jira Slack integration for alerting, a Jira GitHub integration for deploys, and a Salesforce Jira integration for accounts.
Operations in practiceA look at the Tray Zoom connectorDrive sales with Zoom web conferencing, grow leads from Zoom meetings, and do more with Zoom web conferencing using automation.
Architecture and integrationHow do APIs work?Anyone who works with business software has heard terms like “API” and “webhooks” thrown around. In this article, we’ll not only cover what APIs are, but we’ll also answer the question: “How do APIs work?”
Operations in practiceMake customer insights actionable with product usage dataDiscover how to leverage product usage data to drive insights across marketing, sales, and support. Learn strategies to overcome data silos, integrate tech stacks, and make data-driven decisions to enhance customer engagement and reduce churn.
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